Christina Smith
Columbus,OH
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified Dispatcher/Schedular with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
Dispatcher
Wright Traffic Control
Columbus, OH
12.2021 - Current
- Directed dispatching, routing and tracking of 40 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 200 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Dispatcher
Rumpke
Columbus, OH
09.2021 - 11.2021
- Evaluated and adjusted more than 100 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Recruiter
Reliable Staffing Services LLC.
Columbus, OH
04.2021 - 09.2021
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Verified applicant references and employment details.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Call Center Agent
Teleperformance USA
Columbus, OH
11.2020 - 04.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
High School Diploma -
Chesapeake High School
Baltimore, MD06.1997
Skills
- Problem Assessment
- Equipment Location Identification
- Web Browser Software
- Route Planning and Adjustment
- Effective Communication
- Microsoft Excel
- Microsoft Outlook
- Team Work Scheduling
- Client Interactions
- Microsoft Office
- Microsoft Windows
- Email Software
References
Marcus Sanchez (614)-843-1343 - Co Worker
Scott Mock (419)-601-2546 - Field Supervisor
Sandra Pirro (216)-870-7339 - Field Supervisor
Timeline
Dispatcher
Wright Traffic Control
12.2021 - Current
Dispatcher
Rumpke
09.2021 - 11.2021
Recruiter
Reliable Staffing Services LLC.
04.2021 - 09.2021
Call Center Agent
Teleperformance USA
11.2020 - 04.2021
High School Diploma -
Chesapeake High School
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