Chris Starr
Long Beach,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Katzkin Leather Interiors
Montebello, CA
02.2023 - 05.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
eGumball Inc
Irvine, CA
03.2022 - 01.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Uber Driver
Uber And Lyft
Long Beach, CA
03.2020 - 03.2022
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Notified customers of delays to decrease calls to support.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Greeted customers and provided them with information about the rideshare service.
Customer Service Representative
AT&T
Cerritos, CA
08.2018 - 05.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Call Center Representative
Men's Wearhouse Distribution Center
Houston, TX
04.2015 - 07.2018
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Processed orders and returns efficiently and accurately.
- Delivered exceptional service by empathizing with customer concerns.
Education
Associate of Science - Business Administration And Management
Cerritos College
Norwalk, CA05-2014
High School Diploma -
Bellflower High School
Bellflower, CA06-2006
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Entry
- Report Generation
- Customer Service
- Multi-Task Management
- Prioritization
- Call Center Operations
Timeline
Customer Service Representative
Katzkin Leather Interiors
02.2023 - 05.2024
Customer Service Representative
eGumball Inc
03.2022 - 01.2023
Uber Driver
Uber And Lyft
03.2020 - 03.2022
Customer Service Representative
AT&T
08.2018 - 05.2020
Call Center Representative
Men's Wearhouse Distribution Center
04.2015 - 07.2018
Associate of Science - Business Administration And Management
Cerritos College
High School Diploma -
Bellflower High School
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