Open To Work
Chris Stauner
White Bear Lake,MN
Work Preference
Summary
Dedicated professional with a strong background in client education and relationship management. Proven ability to resolve conflicts and enhance customer experiences through effective communication and mentorship.
Overview
24
24
years of professional experience
Work History
Agent
Stauner Insurance Agency
Forest Lake, Minnesota
04.2011 - Current
- Assisted clients in understanding insurance products and coverage options.
- Collaborated with underwriters to assess risk and determine policy terms.
- Educated clients on compliance requirements and best practices, enhancing understanding of insurance obligations.
- Managed client policy renewals and updates, ensuring seamless coverage continuity.
- Resolved client inquiries promptly, ensuring a positive customer experience.
- Delivered service through inbound and outbound calls, consistently achieving established performance targets.
- Mentored junior agents on sales techniques and customer service skills.
- Utilized computer systems for tracking, information gathering and/or troubleshooting.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
Industrial Sales Representative
Starting Line Industrial
Burnsville, Minnesota
04.2002 - 04.2011
- Built strong client relationships to identify and address industrial needs.
- Negotiated contracts and pricing agreements with key stakeholders effectively.
- Managed customer inquiries, resolving issues promptly and professionally.
- Conducted on-site visits to assess customer needs.
- Negotiated contracts with potential buyers.
- Developed and implemented successful sales strategies to increase market share.
- Evaluated market trends and crafted strategies to drive sales growth.
- Facilitated training on products and applications, coordinating with engineering for troubleshooting support.
- Provided training and support to junior sales staff on product knowledge.
Education
Bachelor of Arts - Education
Augsburg College
Minneapolis, MN05-1990
Bachelor of Arts - Business Administration And Management
University of Wisconsin, River Falls
River Falls, WI12-1985
Skills
- Insurance compliance
- Policy writing
- Risk assessment
- Market analysis
- Client education
- Customer relationship management
- Sales training
- Team mentorship
- Conflict resolution
- Critical thinking
- Adaptability
- Goal-oriented mindset
Accomplishments
- Toppers Club Sales Growth
- Championship Sales Growth
- Helen Keller Award youth vision
- Melvin Jones Award Lions Services
Affiliations
- Lions Club
- Special Olympics volunteer
- Youth Atheletics coach
- St Paul Chamber member
- Volunteer kidsight events including the State Fair
Timeline
Agent
Stauner Insurance Agency
04.2011 - Current
Industrial Sales Representative
Starting Line Industrial
04.2002 - 04.2011
Bachelor of Arts - Education
Augsburg College
Bachelor of Arts - Business Administration And Management
University of Wisconsin, River Falls