Christopher Stephenson
American Fork,Utah
Summary
Customer-focused Customer Service Representative with a strong background in managing high volumes of inbound calls and fostering positive customer relationships. Collaborative team player dedicated to enhancing customer satisfaction and driving company success. Skilled in relationship building and partnership cultivation, contributing to overall business growth.
Overview
8
8
years of professional experience
Work History
Patient Registration Representative
INTERMOUNTAIN HEALTH
American Fork, UT
03.2020 - Current
- Checked in patients at urgent care clinic, prioritizing care based on immediate needs
- Verified patient information, ensuring correct care was given to each patient
- Reviewed insurance plans to identify in-network versus out-of-network costs for patients
- Clarified copay collection policies, improving departmental collection rates
Evidence Technician - Intern
AMERICAN FORK POLICE DEPARTMENT
American Fork, UT
01.2025 - 05.2025
- Collaborated with department evidence technicians to support evidence management processes
- Cataloged and organized evidence by year, size, and type of crime to ensure efficient retrieval and compliance
- Tracked cases requiring officer, attorney, or MOU approval for evidence disposal to streamline review process
- Researched cases and determined the next steps needed to be taken for disposal of evidence.
- Attended monthly county evidence meetings to discuss relevant law changes and discuss current challenges
- Participated in field training officer classes alongside law enforcement personnel to enhance training skills.
Outreach Coordinator
MYLER DISABILITY
American Fork, UT
04.2018 - 03.2020
- Managed communication channels for client inquiries and support requests.
- Maintained accurate records of outreach activities and client interactions for reporting purposes.
- Responded promptly to inquiries from external contacts regarding programs or services offered by the organization.
- Provided support to team members in completing tasks related to outreach activities.
- Supervised team and conducted performance reviews to evaluate and offer constructive feedback.
Education
Bachelor of Science - Forensic Science - Investigation
Utah Valley University
Orem, UT08-2025
Skills
- Customer service
- Customer relationship building
- Email outreach
- Bilingual - Spanish
- Team collaboration
- Resourceful initiative
Timeline
Evidence Technician - Intern
AMERICAN FORK POLICE DEPARTMENT
01.2025 - 05.2025
Patient Registration Representative
INTERMOUNTAIN HEALTH
03.2020 - Current
Outreach Coordinator
MYLER DISABILITY
04.2018 - 03.2020
Bachelor of Science - Forensic Science - Investigation
Utah Valley University