CRYSTAL STRATMAN
Maricopa,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Seasoned medical records clerk with several years of hands-on experience managing patient health files in healthcare facilities. Well-versed in preparing new patient records, processing admission procedures and discharge records and obtaining records from off-site storage facilities. Organized and coordinated individual committed to adhering to hipaa privacy policies. Organized Medical Records Clerk brings top talents in data entry, records filing and administrative correspondence. Creates new medical records, retrieves existing medical records and collects demographic information from various sources to gather patient information. Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everlywell Healthcare
Phoenix, AZ
10.2023 - 12.2023
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Medical Records Coordinator
Archie Hendrick's Sr. Healthcare
Sells, AZ
04.2019 - 06.2023
- Reviewed patient charts for accuracy in accordance with HIPAA regulations.
- Processed requests for release of confidential information from patients' files in a timely manner.
- Processed discharge summaries upon completion by provider according to established guidelines.
- Verified accuracy of coding on all documentation prior to filing in the chart.
- Compiled and sorted documents such as medical history reports, examination results, laboratory test results, diagnoses, treatment plans and insurance information.
- Received incoming faxes and scanned them into the appropriate patient's chart in the EHR system.
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
Customer Service Representative
Apria Healthcare
Chandler, AZ
05.2018 - 04.2019
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Unit Secretary
The Caring House
Sacaton, AZ
04.2010 - 04.2018
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Education
High School Diploma -
Kearney Sr. High School
Kearney05-1985
Some College (No Degree) - Medical Billing And Coding
Ashworth College
Norcross, GASome College (No Degree) - Electronic Health Record
Ashworth College
Norcross, GASkills
- Call Management
- Account updating
- Data Collection
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
- Quality Assurance Controls
- Prioritization
- Medical terminology knowledge
- Microsoft Outlook
- 10-Key
- Clerical Support
- Call triaging
- ICD 10 Coding Experience
Certification
- Electronic Medical Records
Timeline
Customer Service Representative
Everlywell Healthcare
10.2023 - 12.2023
Medical Records Coordinator
Archie Hendrick's Sr. Healthcare
04.2019 - 06.2023
Customer Service Representative
Apria Healthcare
05.2018 - 04.2019
Unit Secretary
The Caring House
04.2010 - 04.2018
High School Diploma -
Kearney Sr. High School
Some College (No Degree) - Medical Billing And Coding
Ashworth College
Some College (No Degree) - Electronic Health Record
Ashworth College
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