Chris Strickland
Gulfport,MS
Overview
2
2
years of professional experience
Work History
CSR/ Assistant Manager
Dominos's Pizza
Gulfport, MS
11.2022 - 01.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Education
Harrison Central High School
Gulfport, MS05.2023
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
Timeline
CSR/ Assistant Manager
Dominos's Pizza
11.2022 - 01.2025
Harrison Central High School