Chris Thompson
Tupelo,MS
Summary
A detail-focused networking professional equipped with substantial hands-on experience in network maintenance and support. Proven ability to optimize network performance and resolve complex technical issues. Valued team member known for adaptability and results-driven approach, integrating technical skills with strong communication abilities.
Overview
14
14
years of professional experience
Work History
Network Technician
Tombigbee Fiber, LLC
04.2021 - Current
- Diagnosed and resolved hardware, software, power, and network problems and replaced defective components.
- Worked directly with Remote Engineers in the design and implementation of new network routers, nodes, and circuits.
- Enhanced system performance by conducting regular network maintenance and updates including image upgrades every quarter.
- Support all technicians and customer service representatives both local and by phone with problem resolution and education.
- Implemented remote monitoring tools to efficiently track system performance, outage notifications, and address issues as they arose.
- Dressed and installed routers, nodes, DC plant, fiber cabling and hardware.
- Troubleshoot FTTH architecture when plant impairments arise utilizing system prints and OTDR.
- Implemented training processes with our team and lead classes accordingly.
- Test and implement new premise equipment into the network and all necessary software.
- Create Network Architecture and Cabling documents for record keeping and to assist with troubleshooting
Network Maintenance Supervisor
Comcast
07.2019 - Current
- Investigate plant problems and delegate them to my team accordingly to be repaired.
- Hiring and training of new Network Maintenance Technicians.
- Monitors work throughout the day and ensuring that all plant impairments are being addressed with safe and quality practices.
- Ensures that the team is adhering to all company guidelines regarding vehicles, safety, inspections, and compliance.
- Meeting with Technicians regularly regarding performance metrics and providing useful knowledge for them to advance in their careers.
- Maintaining and Ordering all material needed to make any necessary repairs to our plant.
- Assisting Maintenance Technicians out in the field with any uncommon and difficult task.
- Addressing any Corporate or Chronic Customer Escalations that arise in my area and see them through until completion.
Network Maintenance Technician
Comcast
02.2015 - 07.2019
- Investigating and executing daily task that include: Troubleshooting/Repairing Fiber & Hardline coaxial cable
- Utilizing Programs, Equipment, and Tools to identify and repair plant impairments.
- Performing Construction tasks that include splicing Aerial/Underground Fiber and Coax, Reattaching Strand/Fiber/Cable to new or existing poles, Repairing/Replacing Power Supplies, etc.
- Respond to and Repair severe plant impairments/outages at any time while On Call.
- Maintaining a Organized/Stocked Bucket truck at all times to be prepared for any plant issues that may arise to prevent further downtime for the Customer.
- Adhering to all safety and compliance guidelines set forth by the company and my Supervisor.
- Utilizing Company instructed Gaffing and Ladder Handling Techniques to safely complete any task listed above.
Communication Technician
Comcast
02.2011 - 02.2015
- Perform Daily Trouble Calls and Escalations given to me by my Dispatchers.
- Installing Video, Internet, Phone, and Alarm Services to Residential/Business Customers.
- Assisting Maintenance Technicians with Outage Call Outs and Plant impairments whenever necessary.
- Training New/Incoming Communication Technicians to be able to perform their daily task.
Education
Some College (No Degree) - Construction Management
ICC
High School Diploma -
Shannon High School
Shannon, MSMultiple Courses Regarding Telecommunications
Society Of Cable Telecommunications Engineers SCTE
Skills
- Problem Resolving/Troubleshooting
- Decision Making
- Training & Development
- Work Ethic
- Critical Thinking
- Network Troubleshooting
- LAN and WAN Management
- Network Documentation
Accomplishments
- MS Fiber Technical Committee Member
- Fiber Broadband Association Optic Path Certified Instructor
- Member of Calix Network Engineering and Operations Advisory Board
- Selected speaker on Multiple Panels at Calix ConneXions Conference
- First Communication Technician in the Tupelo Market to voluntarily obtain State certification and install Xfinity Alarm Systems.
- Promoted to the Network Maintenance Department in 4 years, while the company average was 7-9 years.
- First of 3 Network Technicians in the Tupelo Market to be Gaff certified for Pole Climbing.
- Successfully lead my team through Hurricane Olga's significant storm damage immediately after being promoted to Supervisor.
- Obtained the Companies highest End of Year rating on every team metric my first full year as a Supervisor.
- SCTE Graceland Chapter Board Member
Timeline
Network Technician
Tombigbee Fiber, LLC
04.2021 - Current
Network Maintenance Supervisor
Comcast
07.2019 - Current
Network Maintenance Technician
Comcast
02.2015 - 07.2019
Communication Technician
Comcast
02.2011 - 02.2015
High School Diploma -
Shannon High School
Multiple Courses Regarding Telecommunications
Society Of Cable Telecommunications Engineers SCTE
Some College (No Degree) - Construction Management
ICC
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