Kristian Herrera
Albuquerque,NM
Summary
Dynamic Network Technician with extensive experience at Lumen, excelling in network configuration and troubleshooting. Proven track record of enhancing system reliability and efficiency through innovative solutions. Strong communicator and mentor, adept at collaborating with teams to achieve project goals and improve service delivery. Committed to continuous improvement and client satisfaction.
Overview
31
31
years of professional experience
Work History
Network Technician
Lumen Formerly Known as Centurylink
09.1995 - 03.2026
- Installed and configured network equipment, ensuring optimal performance and reliability.
- Monitored network systems, identifying and resolving issues to maintain service continuity.
- Conducted routine maintenance on network infrastructures, enhancing system stability and security.
- Collaborated with cross-functional teams to troubleshoot complex networking problems efficiently.
- Mentored junior technicians, providing guidance on best practices in network management.
- Led initiatives to streamline network operations, resulting in enhanced workflow efficiency.
- Implemented upgrades to existing systems, aligning technology with evolving business needs.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Collaborated with team members for successful implementation of large-scale network projects.
- Ran cabling and installed data drops for new node installations.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Performed system patches, service packs, hot fixes and new security configurations.
- Troubleshot hardware and software to determine and rectify network problems.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Performed necessary maintenance to support network availability.
- Dressed and installed fiber cabling and hardware.
- Assisted in the design and installation of new network infrastructure, resulting in increased efficiency.
- Installed network jacks in new construction and within existing facilities.
- Boosted network efficiency, upgrading network infrastructure to support increased data demands.
- Managed fiber optic splicing projects, ensuring adherence to safety and quality standards.
- Trained junior technicians on best practices for installation and maintenance of fiber optic systems.
- Developed and implemented efficient workflows to enhance project completion times and accuracy.
- Collaborated with cross-functional teams to troubleshoot complex connectivity issues in fiber networks.
- Oversaw inventory management of materials and tools necessary for fiber optic installations.
- Analyzed system performance data to identify areas for improvement in network reliability.
- Spearheaded initiatives to integrate new technologies into existing fiber optic infrastructure, enhancing service delivery efficiency.
- Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
- Assisted in the training of new technicians, imparting knowledge of industry best practices and safety protocols.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
- Collaborated with project managers to ensure timely completion of large-scale fiber optic installation projects.
- Ensured accurate documentation of splicing work, maintaining detailed records for future reference.
- Maintained positive working relationships with clients, ensuring open communication channels and addressing concerns promptly.
- Enhanced customer satisfaction by troubleshooting and repairing damaged fiber optic lines in a timely manner.
- Reduced downtime for clients by efficiently identifying and resolving connectivity issues.
- Adhered to all local, state, and federal regulations governing the safe handling and disposal of hazardous materials used in fiber optic splicing processes.
- Safeguarded client data integrity by adhering to strict security protocols during all phases of the splicing process.
- Contributed to company growth by conducting site surveys for prospective clients, assessing their unique needs for fiber optic infrastructure installations.
- Minimized project delays due to unforeseen challenges by employing creative problem-solving techniques when faced with complex installation scenarios.
- Performed repairs on severed fiber cables to restore to complete functionality.
- Tested fiber optic cables and documented results.
- Spliced, bonded, ground and terminated cables.
- Built splice cases to enclose exposed transmission lines.
- Worked at heights of up to 45 feet and frequently lifted up to 150-250 pounds.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Managed fiber optic cable splicing, ensuring high-quality connections and minimal signal loss.
- Oversaw installation of new equipment, improving operational efficiency and reducing downtime.
- Inspected completed work to identify faults and check conformance with specifications.
- Maintained high productivity by keeping supplies organized and handling problems such as jams.
- Minimized signal loss through precise alignment of fiber cores during fusion splicing procedures.
- Collaborated with engineers to optimize network design and layout, ensuring minimal signal degradation or fiber stress.
- Improved network reliability by conducting thorough inspections and tests on installed cables and equipment.
- Assisted in the development of preventative maintenance strategies aimed at reducing potential future outages or disruptions.
- Completed quality mechanical splicing at rate of 300 copper pairs and 60 fiber optics per hour.
- Ensured network stability with careful installation, termination, testing, troubleshooting, repair, or replacement operations.
- Collaborated with team members to complete complex splicing projects within tight deadlines.
- Enhanced network performance by expertly splicing fiber optic cables and maintaining proper connections.
- Worked on-site to install, splice, and terminate fiber optic and twisted copper cables.
- Supported clients'' emergency needs 24/7 by responding quickly to troubleshoot issues directly impacting service quality.
- Streamlined workflow processes by staying up-to-date on industry trends and incorporating advanced splicing techniques into daily tasks.
- Contributed to successful project completion by effectively managing time-sensitive assignments alongside ongoing maintenance tasks.
- Assisted in the planning stages of new installations, providing technical input on cable routes and design specifications.
- Increased client satisfaction by efficiently identifying and repairing cable faults in a timely manner.
- Prepared connectors for use by professionals field-splicing fiber optic and twisted pair copper cables.
- Ensured high-quality connections, skillfully installing and terminating various types of fiber optic cables.
- Handled fusion splicing needs with pigtail splicing cassettes.
- Participated in extensive training sessions to advance skills in areas like aerial lift operations or confined space entry.
- Maintained detailed records of completed tasks, contributing to accurate project documentation and data tracking.
- Reduced downtime for customers with prompt troubleshooting and repairs of faulty cable systems.
Education
No Degree - Fire Science
CNM
Albuquerque, NMHigh School Diploma -
Del Norte
Albuquerque, NM05-1991
Skills
- Network configuration
- Network troubleshooting
- Preventive Maintenance
- Cabling infrastructure
- Switches and routers
- Software configuration
- Networking hardware installation
- IP addressing
- Network engineering
- User training
- Network documentation
- Cable termination
- Fault tracing
- Network installation
- Switch installation
- Documentation maintenance
- Software installation
- Network support
- Diagnostic testing
- Data backup
- Component installation
- Mainframe environments
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Troubleshooting skills
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Network diagnostics
- Goal setting
- System upgrades
- Risk assessment
- Professionalism
- Continuous improvement
- Adaptability
- Network design
- Quality assurance
- Professional demeanor
- Problem-solving aptitude
Accomplishments
Worked for 30 years and 6 months with same company.
Affiliations
CWA member
Timeline
Network Technician
Lumen Formerly Known as Centurylink
09.1995 - 03.2026
No Degree - Fire Science
CNM
High School Diploma -
Del Norte