Nicholas Tropkoff
Northfield,OH
Summary
Adept at enhancing network performance and reliability, tenure at Advanced IT Professionals showcases a robust skill set in network diagnostics and hardware installation, complemented by a keen ability to troubleshoot complex issues. Demonstrated teamwork and problem-solving abilities led to significant improvements in system efficiency and user satisfaction.
Knowledgeable Network Technician with robust background in network configuration and troubleshooting. Successfully implemented network solutions that enhanced operational efficiency. Demonstrated expertise in network security and problem-solving.
Knowledgeable network Technician with robust background in network configuration and troubleshooting. Successfully implemented network solutions that enhanced operational efficiency. Demonstrated expertise in network security and problem-solving.
A detail-focused networking professional equipped with substantial hands-on experience in network maintenance and support. Proven ability to optimize network performance and resolve complex technical issues. Valued team member known for adaptability and results-driven approach, integrating technical skills with strong communication abilities.
Ambitious Network Technician proud to offer maximal uptimes and optimal network performance. Approaches each repair and maintenance task with deep respect for network users and meticulous attention to technical detail. Ready to serve as first line of defense against network downtimes and business operations disruptions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Technician
Advanced IT Professionals
09.2021 - 12.2024
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Conducted regular audits of hardware and software inventory, ensuring appropriate licensing compliance and timely updates.
- Designed and evaluated WAN and LAN connectivity technologies.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Configured and maintained network backup and recovery procedures.
- Installed patches and performed backups, system builds and image updates.
- Enhanced network performance by conducting routine maintenance and troubleshooting tasks.
- Diagnosed complex network issues, utilizing advanced diagnostic tools to identify root causes quickly.
- Implemented efficient cable management techniques, minimizing clutter and optimizing space utilization in server rooms.
- Oversaw multiple desktops in Windows domain and installed firewalls to connect and protect users.
Hard Drive Specialist
Donor Drives
01.2019 - 11.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Diagnose and troubleshoot issues with various types of storage devices, including HDDs, SSDs, and hybrid drives.
- Perform physical and logical repairs on damaged or corrupted hard drives, using specialized tools and techniques.
- Use data recovery software to retrieve lost or corrupted data from drives affected by hardware failures, software errors, viruses, or other issues.
- Conduct firmware repair and replacement for hard drives, when necessary.
- Identify and repair damaged or malfunctioning internal components, such as platters, read/write heads, and circuit boards.
- Work with sensitive data in compliance with company security and confidentiality policies.
- Document repair procedures, including diagnostics, repair methods, and results.
- Communicate effectively with clients or other departments regarding the status of repairs and recovery outcomes.
- Maintain and calibrate repair tools, cleanroom equipment, and data recovery software.
Printer Technician
Xerox
02.2018 - 11.2019
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications.
- Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
- Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
- Diagnose and repair issues with printers, copiers, scanners, and multifunction devices, including mechanical, electrical, and software-related problems.
- Perform regular maintenance on printing equipment to prevent issues and ensure optimal performance.
- Install and configure new printing equipment, including connecting devices to networks and setting up drivers.
- Respond to service calls and visit client locations for on-site repairs, maintenance, and troubleshooting.
- Provide technical support and training to users on the proper use and maintenance of printing devices.
- Maintain records of service calls, repairs, and maintenance activities, including parts used and time spent on each task.
- Order and manage inventory of printer parts, toner, and supplies needed for repairs and maintenance.
- Keep up-to-date on new printer models, software updates, and industry best practices to provide top-notch service.
Education
Associate of Science - Information Technology
My Computer Career
Online03-2018
Skills
- Network configuration
- Eager to Learn More
- Hardware installation
- Switches and routers
- Software configuration
- Ticket management
- Firewall administration
- Remote Access solutions
- LAN configuration
- Switch installation
- Network documentation
- Switch optimization
- Cable termination
- Wireless Networking
- Network support
- Diagnostic testing
- VoIP Systems
- VPN configurations
- Problem-solving abilities
- Effective communication
- Troubleshooting skills
- Team collaboration
- Time management abilities
- TCP/IP Protocols
- Troubleshoot connectivity
- Hard drive testing
- Hardware replacement
- OSI network layers
- Windows Server
- Diagnose network problems
Certification
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
- CompTIA A+ Certification
Languages
English
Timeline
Network Technician
Advanced IT Professionals
09.2021 - 12.2024
Hard Drive Specialist
Donor Drives
01.2019 - 11.2021
Printer Technician
Xerox
02.2018 - 11.2019
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
- CompTIA A+ Certification
Associate of Science - Information Technology
My Computer Career
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