Donatta Hansen
Rapid City,SD
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator/Dental Assistant
Advanced Dental Professionals
Rapid City, SD
05.2009 - Current
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Maintained accurate records of patient appointments in computer system.
Front Desk Receptionist
Ray Dental Group
Rapid City, SD
08.2006 - 05.2009
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Bank Teller
Security First Bank
Rapid City, SD
10.2003 - 08.2006
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Education
Dental Assisting
Western Dakota Tech
Rapid City, SD05-2015
3 Years Education, 1 Year Business
Black Hills State University
Spearfish, SD01-2003
Skills
- Patient Registration
- Patient Service And Assistance
- Patient Care Coordination
- Organizing Physician Orders
- Assisting Doctors with dental procedures
- Ordering office/dental supplies
References
- Pam Pope 605-209-5048 Retired insurance coordinator.
- Amy Thompson 605-484-7347 Hospice nurse
- Kelly Horn 605-209-5856 high school teacher
Timeline
Patient Care Coordinator/Dental Assistant
Advanced Dental Professionals
05.2009 - Current
Front Desk Receptionist
Ray Dental Group
08.2006 - 05.2009
Bank Teller
Security First Bank
10.2003 - 08.2006
Dental Assisting
Western Dakota Tech
3 Years Education, 1 Year Business
Black Hills State University
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