CHRISTINA VALDEZ
Lubbock
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
28
28
years of professional experience
Work History
Patient Care Coordinator/Certified Medical Assistant
Grace Clinic
Lubbock, TX
02.2020 - Current
- Register patients for appointments for Urology and Take Control Clinic
- Take insurance information and update insurance for each patient
- Direct patients to appropriate office for their appointment
- Documented and collected patient medical information, including blood pressure and weight, for accurate health assessments.
- Recorded vital signs to ensure accurate health monitoring.
- Supported physician during examinations by documenting patient histories and vital signs.
- Enhanced patient understanding and compliance by educating on treatment plans and medication usage.
- Prepared examination rooms, maintaining cleanliness and organization for efficient workflow.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Made all new and follow-up appointments for office
- Answer phones/confirm patients’ appointments
- Balance and deposit daily money intake for clinic
- Refilled medications and verified prior authorizations for medication.
- Input all labs, worked charts, and printed out dictation for concierge clinic (Cardiovascular Disease Prevention
- Called and faxed pharmacies to submit prescriptions and refills.
- Implemented electronic health record (EHR) systems for efficient documentation and information retrieval.
Patient Care Coordinator
Shannon Medical Center
San Angelo, TX
02.2018 - 02.2020
- Coordinated patient appointments and managed scheduling to enhance clinic workflow and patient experience.
- Confirmed appointments, communicated with patients, and updated records to maintain accuracy and support care continuity.
- Managed multi-line phone system to route calls and messages efficiently, ensuring timely communication.
- Reduced hold times for callers with effective call prioritization and multitasking abilities.
- Developed streamlined processes for handling high call volumes effectively.
Patient Care Coordinator/Certified Medical Assistant
Grace Clinic
Lubbock, TX
09.2006 - 02.2018
- Coordinated medication refills and managed prior authorization inquiries for optimal patient care.
- Register patients for appointments for medical office of 2 urologists and Take Control Clinic
- Take insurance information and update insurance for each patient
- Distributed new patient paperwork to ensure timely processing.
- Direct patients to appropriate office for their appointment
- Made all new and follow-up appointments for office
- Answer phones/confirm patients’ appointments
- Balance and deposit daily money intake for clinic
- Compiled lab results, organized patient charts, and prepared dictation for concierge clinic (Cardiovascular Disease Prevention).
Bank Teller Supervisor
American State Bank
Lubbock, TX
11.2000 - 07.2001
- Oversaw teller operations, ensuring efficient service during assigned work shifts
- Allocated funds to tellers to facilitate transactions all money to each teller
- Managed deposits and withdrawals for bank customers, handling significant cash volumes
- Handled wire transfers, purchase of travelers checks and savings bonds for bank customers
- Balanced bank vault and teller drawer daily, maintaining accuracy and security.
Restaurant Manager
Mi Tio’s Mexican Restaurant
Lubbock, TX
02.1998 - 11.2000
- Managed all aspects of the daily running of the restaurant (wait staff, cooks, bartenders)
- Resolved customer issues to enhance dining experience and maintain satisfaction.
- In charge of preparing the weekly work schedule for all restaurant employees
- Coordinated ordering of food, paper goods, and supplies to ensure operational efficiency.
- Ensured proper staffing by hiring qualified candidates and effectively managing employee separations.
- Developed and delivered training programs on restaurant procedures and customer service standards to elevate team performance.
- Balanced all cashier tills and prepared daily bank deposits for the restaurant
Receptionist
Parkway Clinic
Lubbock, TX
07.2001 - 09.2004
- Coordinated appointment scheduling for all patients
- Addressed general patient inquiries
- Managed multi-line phone system in main office
- File and maintain all medical records for clinic patients
- Ensured accuracy in daily financial records for clinic
- Responsible for daily balancing of clinic bank deposits
Clinic Supervisor/PSR
Community Health Center of Lubbock
Lubbock, TX
03.2006 - 08.2006
- Supervised 25 employees in medical facility, ensuring efficient operations and quality care
- Maintained daily operations of 5 medical offices, coordinating staff and resources effectively
- Serve as back-up for any of the 5 offices when employees are out for the day
- Oversaw employee recruitment and termination activities
- Training and orientation of staff
Education
High School Diploma -
Dunbar Struggs High School
Lubbock, TX05-1988
Skills
- HIPAA compliance
- Medical Billing and Coding
- Data entry
- Computer (MS Word, MS Outlook, Internet Explorer)
- Organizational skills
- Insurance verification
- Patient care coordination
- Patient care
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient education
- Patient documentation
- Follow-up care
- Patient registration
- Payment collection
- Multitasking
Timeline
Patient Care Coordinator/Certified Medical Assistant
Grace Clinic
02.2020 - Current
Patient Care Coordinator
Shannon Medical Center
02.2018 - 02.2020
Patient Care Coordinator/Certified Medical Assistant
Grace Clinic
09.2006 - 02.2018
Clinic Supervisor/PSR
Community Health Center of Lubbock
03.2006 - 08.2006
Receptionist
Parkway Clinic
07.2001 - 09.2004
Bank Teller Supervisor
American State Bank
11.2000 - 07.2001
Restaurant Manager
Mi Tio’s Mexican Restaurant
02.1998 - 11.2000
High School Diploma -
Dunbar Struggs High School