Chris Thompson
Edgerton,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Service Technician
Stryker
08.2025 - 04.2026
- Diagnosed and repaired medical equipment to ensure optimal functionality and patient safety.
- Conducted routine maintenance on devices, enhancing reliability and extending equipment lifespan.
- Collaborated with healthcare teams to provide timely support and minimize equipment downtime.
- Trained junior technicians on best practices for installation and troubleshooting of medical devices.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Install Specialist
Stryker
08.2023 - 08.2025
- Collaborated with cross-functional teams to enhance product quality and customer satisfaction.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Became knowledgeable on all Stryker Com opps products that were being installed.
- Helped train over 15 new hires on site to safely complete and lead projects.
Quick Lane Manager
Dahl Ford Lincoln
Onalaska, WI
01.2022 - 01.2023
- Hired and led the Quick Lane team, managing weekly meetings with the techs and service advisors.
- Ordered parts for jobs and made sure Parts Department stocked new items to be sold.
- Developed and implemented a new program installing leveling kits and bigger tires for F-150, becoming a dealer for a few different companies such as Rough Country.
- Redesigned and updated tire displays, determined stock tires to carry, and prepared display for stand alone building opening.
- Promoted to Manager, running the department solo for three months, before hiring another Service Advisor.
Quick Lane Service Advisor
Dahl Ford Lincoln
Onalaska, WI
11.2019 - 01.2022
- Guided customers through service options and recommended solutions based on needs.
- Became the subject matter expert on process to warranty tired through tire manufacturer.
- Worked every day when covid became a threat and other employees took leave.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Quick Lane Technician
Dahl Ford Lincoln
Onalaska, WI
07.2019 - 11.2019
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance and repairs on a wide range of vehicles.
- Collaborated with service advisors to ensure timely and accurate service delivery.
- Trained junior technicians in best practices for vehicle repair and safety protocols.
- Assured compliance with industry standards for safety and quality in all repairs.
Education
General Business
UNIVERSITY OF WISCONSIN
Lacrosse, WI05-2022
General Business
CONCORDIA UNIVERSITY
Mequon, WI05-2019
High School Diploma -
MIDDLETON HIGHSCHOOL
Middleton, WI06-2018
Skills
- Communication
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Teamwork and coordination
- Customer service
- Teamwork and collaboration
- Attention to detail
- Multitasking
Certification
- ASE 1
- CPR
- Quick lane Manager
- Quick lane Advisor
- Quick lane Technician
- Tire Pro Master certified
Awards
Award And Honor: Homestead Excellence, Stryker PROPS award winner.
Timeline
Field Service Technician
Stryker
08.2025 - 04.2026
Install Specialist
Stryker
08.2023 - 08.2025
Quick Lane Manager
Dahl Ford Lincoln
01.2022 - 01.2023
Quick Lane Service Advisor
Dahl Ford Lincoln
11.2019 - 01.2022
Quick Lane Technician
Dahl Ford Lincoln
07.2019 - 11.2019
General Business
UNIVERSITY OF WISCONSIN
General Business
CONCORDIA UNIVERSITY
High School Diploma -
MIDDLETON HIGHSCHOOL