CHRIS VALENTI
Milford,PA
Summary
Results-driven operations professional with 25 years of experience in optimizing enterprise functions across healthcare, finance, telecommunications, manufacturing, and public safety. Coordinates cross-functional initiatives, tracks deliverables, and drives project execution through KPI reporting. Ensures compliance and quality documentation through effective workflow management and stakeholder engagement.
Overview
28
28
years of professional experience
Work History
Correctional Officer
SCI Waymart
03.2023 - Current
- Identified and assessed safety and security risks through regular monitoring and detailed inspections.
- Performed compliance inspections and investigations to identify security risks and policy violations, ensuring facility safety.
- Enforced policies and procedures while maintaining professionalism in high-stress situations, contributing to a secure environment.
- Monitored facility operations and responded promptly to address security concerns effectively.
- Conducted investigations into policy violations, documented findings, assessed operational risk, and prepared detailed reports to enhance compliance and inform decision-making.
- Prepared detailed incident reports and maintained confidential records to support investigations.
- De-escalate conflicts and resolve issues through effective communication and problem-solving
Correctional Officer
Pike County Correctional Facility
09.2020 - 03.2023
- Oversaw the security and management of inmates, property, and facility assets to ensure safety protocols were followed.
- Maintained operational accountability and safety, ensuring compliance with regulations in a highly controlled environment.
- Monitored and enforced adherence to security procedures and organizational policies to maintain a safe environment.
- Conducted routine and targeted inspections, identifying unauthorized items and policy violations to enhance facility security.
- Assisted with investigations and documented incidents, contributing to comprehensive case management and incident resolution.
- Prepared detailed reports for management review
Patient Registration
Garnett Health Medical Center
01.2020 - 09.2020
- Contacted insurance providers to verify benefits and authorizations, ensuring accurate patient coverage prior to services
- Verified patient insurance eligibility and coverage prior to services
- Entered and maintained patient demographic and insurance data in electronic medical records (EMR) system, supporting efficient patient processing
- Assisted patients with intake processing in a high-volume healthcare environment to facilitate smooth patient flow and enhance service delivery
- Ensured compliance with HIPAA regulations and protected sensitive patient information
Correctional Officer
Pike County Correctional Facility
10.2019 - 01.2020
- Oversaw daily activities of inmates to ensure compliance with facility rules
- Maintained accountability for inmates, property, and facility assets to uphold security and operational integrity
- Conducted routine and targeted inspections to identify unauthorized items and enforce compliance with policies
- Ensured compliance with security procedures and organizational policies
- Assisted in investigations and documented incidents to ensure thorough record-keeping and accountability
- Worked collaboratively with staff to maintain a safe and secure environment
- Prepared detailed reports for management review
Consumer Service Associate
Anthem Blue Cross Blue Shield
10.2017 - 10.2019
- Built rapport with clients through effective communication to foster trust and satisfaction
- Educated members on benefits through email, chat, and phone to enhance understanding and utilization
- Facilitated submission of claims and requests on behalf of clients to streamline processes
Account Manager
MetTel
12.2016 - 10.2017
- Established and nurtured strong client relationships to foster loyalty
- Negotiated contracts and agreements to enhance profitability
- Acted as primary contact for all customer inquiries and issues
Plant Operations Manager
3 Kids Corporation
04.2016 - 12.2016
- Plan, organize, direct and run optimum day-to-day operations to exceed our customers' expectations
- Allocate resources effectively and fully utilize assets to produce optimal results in production
- Managed production output, ensured product quality, and achieved on-time shipping.
- Monitor operations and provide corrective actions to help improve production
- Oversee all safety procedures in plant
Sales Associate
SPRINT
04.2015 - 04.2016
- Sold targeted products and services to customers in a retail environment
- Sold products and services to current and new customers, enhancing overall customer experience.
- Explain features and demonstrate product face to face or over the phone
- Processed customer orders with accuracy and efficiency, ensuring timely delivery.
- Collect and research information needed to identify and resolve billing issues
- Arranged product displays and maintained stocked shelves to enhance visual merchandising.
- Demonstrated proficiency in using wireless technologies like iPhone and BlackBerry
Service Management Analyst
DEUTSCHE BANK
04.2006 - 06.2014
- Maximized cost savings by effectively managing rate plan analyses on a quarterly basis for all corporate wireless accounts
- Identified and implemented a cost-saving initiative that reduced annual operating expenses by approximately $60,000 while improving inventory efficiency.
- Managed day-to-day administration of wireless, paging, and communication devices across all Deutsche locations in the US
- Oversaw inventory of wireless devices, ensuring optimal stock levels to support operational demands.
- Developed and updated procedure manuals to enhance customer support and operational consistency
- Evaluated technical issues and performed diagnostics and troubleshooting for both the U.S. and abroad.
- Hosted monthly calls with vendors to go over new products and services, positioning the organization to capture and retain revenue
- Project managed upgrade of in-building network
Business Care Coordinator
AT&T WIRELESS
08.1998 - 03.2005
- Managed company’s largest business account (Bankers Trust / Deutsche Bank), delivering exceptional customer service and support to internal and external clients across all business areas.
- Consistent top performer, receiving a promotion from Business Care Representative to Business Care Coordinator
- Recipient of the company's highly coveted Corporate Care Recognition Award for outperforming business goals and objectives
- Cultivated and strengthened client relationships, contributing to the expansion of business offerings.
- Oversaw mass rate plan changes for all corporate users, ensuring seamless transitions and optimal service delivery.
- Point of contact for all wireless related issues which included technical support
- Attended rollouts for Bankers Trust and Credit Suisse Bank, acting as a liaison between consultant and telecom leadership for on-site visits, as well as office requests.
- Ran reports to ensure savings and inventory accuracy.
- Presented and sold new features and plans
- Held wireless events at client locations
- Assisted in collecting data for prospective clients
- Consistently met or exceeded monthly quota
Education
Some College (No Degree) - Sociology
Southern New Hampshire University
Hooksett, NHSkills
- Compliance and quality assurance
- Operational reporting
- Issue resolution
- Documentation and SOP development
- Data and records management
- Inventory and asset management
- Cost analysis
- Process improvement
- Order workflow coordination
- Equipment and service coordination
- KPI and metrics tracking
- Vendor coordination
- Operations support
- Microsoft Excel
- Cross-functional collaboration
- Client and stakeholder support
Core Competencies
Inventory & Asset Management, Order & Workflow Coordination, Equipment & Service Coordination, Operational Reporting, Microsoft Excel, Data & Records Management, Vendor Coordination, Operations Support, Process Improvement, KPI & Metrics Tracking, Cost Analysis, Cross-Functional Collaboration, Issue Resolution, Client & Stakeholder Support, Documentation & SOP Development, Compliance & Quality
Timeline
Correctional Officer
SCI Waymart
03.2023 - Current
Correctional Officer
Pike County Correctional Facility
09.2020 - 03.2023
Patient Registration
Garnett Health Medical Center
01.2020 - 09.2020
Correctional Officer
Pike County Correctional Facility
10.2019 - 01.2020
Consumer Service Associate
Anthem Blue Cross Blue Shield
10.2017 - 10.2019
Account Manager
MetTel
12.2016 - 10.2017
Plant Operations Manager
3 Kids Corporation
04.2016 - 12.2016
Sales Associate
SPRINT
04.2015 - 04.2016
Service Management Analyst
DEUTSCHE BANK
04.2006 - 06.2014
Business Care Coordinator
AT&T WIRELESS
08.1998 - 03.2005
Some College (No Degree) - Sociology
Southern New Hampshire University