RICHELLE GRINDSTAFF

• Supervised inmate movement to maintain safety and facility security.
• Conducted searches of persons, cells, and property for contraband.
• Monitored inmate behavior and reported incidents through required documentation.
• Responded to emergencies and de-escalated conflicts using approved procedures.
• Enforced institutional rules, policies, and custody standards consistently.
• Escorted inmates during transport, visitation, and assigned facility activities.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
• Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
• Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
• Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.

• Reviewed batch records and quality documents for cGMP compliance and data accuracy.
• Supported deviation and nonconformance investigations through documentation gathering and issue tracking.
• Maintained SOP, logbook, and controlled document files to support inspection readiness.
• Assisted with QA release package preparation by verifying complete and accurate records.

• Followed established protocols for quality control measures to maintain accuracy and reliability of test results
• Recorded and documented test results accurately in electronic medical records systems
• Managed inventory levels by monitoring stock levels, ordering supplies as needed, and organizing storage areas
• Collaborated with healthcare professionals to prioritize urgent samples for immediate testing
• Maintained cleanliness of work area according to infection control guidelines to prevent cross-contamination
• Assisted in training new laboratory staff on standard operating procedures (SOPs) and safety protocols
• Ensured compliance with regulatory requirements such as CLIA (Clinical Laboratory Improvement Amendments)
• Maintained confidentiality of patient information at all times according to HIPAA regulations
• Performed a wide range of laboratory tests and procedures, including specimen collection, processing, and analysis
• Prepared and maintained laboratory equipment and supplies to ensure accurate and efficient testing processes

• Laboratory Client Support Representative is responsible for assisting clients, providers and laboratorians with laboratory-specific inquiries to resolve issues regarding patient testing processed/or performed by Sanford Laboratories.
• Outstanding communication skills and medical laboratory experience to manage increasing call volumes. The Laboratory front line services for Sanford Laboratories, and acts as the primary point of contact for physicians, clients, laboratories, and other health care providers.
• Facilitate incoming and outbound calls regarding pending laboratory testing, specimen requirements, test order procedures and other laboratory related concerns; demonstrate the ability to coordinate, investigate and respond to issues regarding service to Lab services.
• Communicate confidential information including patient test results professionally, accurately and courteously to Sanford Laboratories clients, patients, laboratory personnel and providers.
• Collaborate with other departments across the enterprise, acting as liaison between internal Sanford Laboratory personnel and providers, nursing, patients and other healthcare professionals.
• Document all communication via system Customer Relations Management (CRM) software: utilize system functions including test catalog, follow-up worklist, in-basket messaging and phone calls to troubleshoot and resolve inquiries and issues for internal and external providers, clients and other healthcare personnel; review and complete system reports to monitor outstanding specimens, ensure successful fax transmission and billing/claim corrections.
• Understand Laboratories, panel components, add-on processing specimen rejection criteria; accurately perform pre-analytical order entry, specimen accessioning, registration & billing workflows, troubleshoot issues with samples received & discrepant orders; utilize Epic Beaker Laboratory Information System (LIS) to retrieve test results, confirm recent lab completion of outstanding orders upon request.
• Maintain necessary training and competency to answer most frequently asked questions, utilize resources to provide timely & accurate specimen requirements, turnaround times & test results. Will demonstrate critical and independent judgment in decision-making and problem-solving.
• Other duties as assigned by supervisor/manager.

Performed venipuncture and fingerstick blood collection, ensured compliant sample labeling, completed electronic data entry, and maintained laboratory equipment in a clean and safe condition in accordance with hospital, laboratory, federal, state, and local guidelines.

• Categorize patients with personal information through identifying documents and digitizing information in database using electronic interfaces. Evaluate patient needs, assess patient history, and conclude the purpose for drawing blood. Extract blood from patients through venipuncture and examine blood samples by using the correct testing tools, in case of emergency. Prepare samples for transportation, including labeling vials correctly and matching blood specimens to patients as per protocol. Maintain records of patient name, volume of blood extracted, and findings. Ensure cleanliness of laboratory equipment and sustain routine inventory to avoid any problem. Dispense diagnostic notes to the healthcare professional and hospitals along with assisting in urine collection, chemo, and other delegated phlebotomist assignments. Complied with guidelines to follow HIPAA & OSHA standards and performed duties as per Accelerated Clinical Laboratories of ethic and appropriate professional standards as well as state and federal law.
• Coordinated remarkable efforts in administering COVID-19 help desk individually for collecting specimens from suspected and award managerial decisions.

• Fast response to inbound billing and insurance calls improved patient support.
• Clear guidance on medical and billing record requests kept patients and law firms informed.
• Accurate real-time eligibility checks after updates led to cleaner insurance data and fewer correction needs.
• Effective de-escalation with upset patients restored calm and moved issues toward resolution.
• Strong medical and insurance terminology knowledge supported accurate communication with clients, employers, insurance representatives, law firms, and patients.
• Proper insurance verification and authorization review reduced billing errors for medical services.
• Accurate electronic health record updates kept patient details, history, and treatment plans current.
• Timely issue resolution and smart escalation kept patient concerns moving to correct departments.
• Organized handling of emails, faxes, and mail kept patient inquiries and medical record requests moving.
• Average call resolution time of 6 minutes reflected efficient problem-solving.
• Positive patient service created better visit experiences across interactions.

• Fast response to inbound billing and insurance calls improved patient support.
• Clear guidance on medical and billing record requests kept patients and law firms informed.
• Accurate real-time eligibility checks after updates led to cleaner insurance data and fewer correction needs.
• Effective de-escalation with upset patients restored calm and moved issues toward resolution.
• Strong medical and insurance terminology knowledge supported accurate communication with clients, employers, insurance representatives, law firms, and patients.
• Proper insurance verification and authorization review reduced billing errors for medical services.
• Accurate electronic health record updates kept patient details, history, and treatment plans current.
• Timely issue resolution and smart escalation kept patient concerns moving to correct departments.
• Organized handling of emails, faxes, and mail kept patient inquiries and medical record requests moving.
• Average call resolution time of 6 minutes reflected efficient problem-solving.
• Positive patient service created better visit experiences across interactions.

• Fast response to inbound billing and insurance calls improved support for patients.
• Clear guidance on medical and billing record requests kept patients and law firms informed.
• Accurate real-time eligibility checks after updates supported cleaner insurance data and fewer correction needs.
• Effective de-escalation with upset patients helped restore calm and move issues toward resolution.
• Strong medical and insurance terminology knowledge supported accurate communication with clients, employers, insurance representatives, law firms, and patients.
• Proper insurance verification and authorization review reduced billing errors for medical services.
• Accurate electronic health record updates kept patient details, history, and treatment plans current.
• Timely issue resolution and smart escalation kept patient concerns moving to correct departments.
• Organized handling of emails, faxes, and mail kept patient inquiries and medical record requests moving.
• Average call resolution time of 6 minutes reflected efficient problem-solving.
• Positive patient service created better visit experiences across interactions.