Chris Verburgt
Germantown,WI
Summary
Knowledgeable Desktop Engineer with many years of experience. Fantastic customer service skills to explain and solve complex problems. Successful at troubleshooting Hardware, OS and software issues.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Desktop Engineer
Allspring Global Financial
07.2022 - 07.2024
- Assisted with a conversion from Wells Fargo to Allspring
- Supported Citrix and VDI connections to Wells Fargo
- Diagnosed hardware configuration to software issues on laptops
- Installed and supported Bloomberg, and Factset financial trading software
- Provided white glove service to company executives and traders
Level 3 Support
Kohl's Corporation
07.2010 - 11.2020
- Provided 3rd level support for all retail stores workstations, laptops, printer issues, electric signage, connection issues software rollouts, VDI support for outlet stores and software support
- Involved in design and testing of windows 7 and windows 10 roll outs
- On the disaster recovery team that was responsible for all corporate VDIs
- Responsible for In house and remote support for Hughes network remote TVs
- Service Now ticketing and Reporting software
- Contact for managers would call when end users were having problems getting their issues handled through regular channels
Education
Some College (No Degree) - Computer Information Systems
MATC
Skills
- Hardware and software installation
- Patch management
- Ticketing systems
- Computer updates
- Reimaging
- Software repair
- Advanced troubleshooting
- Installations
- End-user support
- Application installations
- Technical support expertise
- Hardware diagnostics
- Troubleshooting and diagnosis
- Video conference support
- Hardware and software upgrades
- Performance enhancement
- Troubleshooting and diagnostics
Technologysummary
Windows 11, 10, 7, XP Pro, 98, NT Server 4.0, 2000, 2003, 2008, Microsoft Endpoint, Office 365, Teams meetings, Active Directory, SCCM remote, Bongar, RDP, PC Anywhere. RSA Secure ID, McAfee antivirus, VMware, PC Anywhere, Citrix, GoToMeeting, HP PrintAnywhere, Service Now
A+ Certified
Certification
- A+ Certification
Timeline
Desktop Engineer
Allspring Global Financial
07.2022 - 07.2024
Level 3 Support
Kohl's Corporation
07.2010 - 11.2020
Some College (No Degree) - Computer Information Systems
MATC
Similar Profiles
Donald BaileyDonald Bailey
Chef/Manager at Allspring Global FinancialChef/Manager at Allspring Global Financial
Jay O'BrienJay O'Brien
Regional Director at ALLSPRING GLOBAL INVESTMENTSRegional Director at ALLSPRING GLOBAL INVESTMENTS
Kathleen DuttonKathleen Dutton
Global Head of Human Resources at Allspring Global Investments (Divested from Wells Capital Management-2021)Global Head of Human Resources at Allspring Global Investments (Divested from Wells Capital Management-2021)
Phoebe VennPhoebe Venn
Beverage Cart Attendant at Kettle Hills Golf CourseBeverage Cart Attendant at Kettle Hills Golf Course
Erica RobargeErica Robarge
Product Operations Specialist at Global Industrial CompanyProduct Operations Specialist at Global Industrial Company