Chris Walley

• Oversee daily operations of a high-volume service center, managing scheduling, staffing, and logistics coordination
• Implement process improvements that increased operational efficiency and service delivery
• Lead and train teams of to deliver high-quality customer experiences in fast-paced environments
• Coordinate multiple priorities simultaneously, ensuring smooth execution of daily operations

• Developed KPIs to track performance, efficiency, and service outcomes
• Managed 30 employees , onboarding, and team development across departments
• Built and maintained vendor relationships to improve service quality and reduce costs
• Resolved complex client issues, ensuring high levels of customer satisfaction

• Coordinated production schedules and workflow, ensuring timely completion of projects
• Collaborated with leadership to manage budgets and improve efficiency
• Led teams in fast-paced environments, maintaining quality and deadlines

• Managed daily transportation logistics, including routing, documentation, and vendor coordination.

• Maintained compliance for international shipping with timely, accurate customs documentation.

• Forecasted and budgeted transportation costs aligned with volume and seasonality.

• Directed all inbound and outbound freight operations in alignment with supply chain timelines.

• Managed cross-department coordination to streamline distribution processes.

• Led a warehouse team to meet productivity goals, emphasizing safety and accuracy.

• Conducted audits and inspections to ensure product quality met strict industry standards.

• Investigated and documented root causes of defects and drove corrective action initiatives.

• Supported compliance and safety practices across the production floor.