Chris Wilhoit
Hudson,FL
Summary
Highly motivated professional with extensive experience in billing systems, customer service, and process improvement. Adept at streamlining operations, collaborating with cross-functional teams, and driving successful implementations. Looking to leverage my analytical skills and expertise to excel growth.
Overview
24
24
years of professional experience
Work History
Sales Support Consultant
The Hartford
Hartford, Connecticut
09.2025 - 08.2026
- Supported sales teams by managing customer inquiries and resolving issues promptly.
- Coordinated communication between clients and internal departments to enhance service delivery.
- Maintained accurate records of all customer interactions using CRM software.
- Participated in weekly team meetings to review new product launches and promotions.
- Processed all paperwork related to new accounts including contracts, agreements, applications.
- Developed customer relationships through effective communication and problem solving techniques.
BILLING SPECIALIST
The Hartfrod
Hartford, CT
05.2016 - 09.2025
- Collaborated with business partners to resolve, improve, and implement billing solutions.
- Maintained and updated billing systems to ensure accuracy and compliance.
- Researched and resolved billing discrepancies with efficiency and professionalism.
- Partnered with sales, finance, and operations teams to address process issues.
- Demonstrated strong organizational skills to manage daily billing operations.
ASSISTANT STORE MANAGER
Taco Bueno
Belton, MO
03.2010 - 05.2015
- Led training initiatives to enhance team performance and operational knowledge.
- Directed workflows to improve efficiency and ensure high-quality service.
- Implemented solutions to improve customer service experiences.
STORE MANAGER
Honey Baked Ham
Overland Park, KS
06.2006 - 03.2010
- Streamlined processes and optimized workflow to enhance productivity.
- Utilized data analytics to identify and implement operational improvements.
- Managed inventory systems to reduce costs and maximize sales efficiency.
Title Specialist
Nations Title
Olathe, KS
07.2004 - 05.2006
- Facilitated the issuance of title insurance policies to protect buyers and lenders against title disputes.
- Participated in regular meetings with management team members to discuss progress on projects.
- Resolved disputes over ownership rights by researching deed records and interpreting legal documents.
- Assisted customers with questions regarding their titles or the process of obtaining one.
- Processed and maintained title files, implementing security measures to protect data.
- Reviewed deeds, mortgages, leases, judgments, easements, and other real estate documents for accuracy.
- Notified supervisor of possible delays and issues.
- Managed communications with clients, providing updates and addressing inquiries throughout the title process.
Mortgage Loan Officer
Family Home Mortgage
Overland Park, Kansas
05.2002 - 06.2004
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Informed customers of application deadlines, approvals and denials.
- Monitored customer accounts throughout the life cycle of each loan transaction.
- Evaluated and approved loan applications based on established criteria.
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Kept detailed records regarding approved, denied and received loan applications.
- Collected and verified financial information from applicants.
Education
HIGH SCHOOL DIPLOMA -
Blue Valley Northwest
Overland Park05.2001
COMPUTER INFORMATION SYSTEMS -
DeVry
Kansas CitySkills
- Billing systems and software expertise
- Process optimization and solution implementation
- Strong analytical and problem-solving skills
- Customer service excellence
- Collaboration with cross-functional teams
- Microsoft Office proficiency
References
Available upon request
Timeline
Sales Support Consultant
The Hartford
09.2025 - 08.2026
BILLING SPECIALIST
The Hartfrod
05.2016 - 09.2025
ASSISTANT STORE MANAGER
Taco Bueno
03.2010 - 05.2015
STORE MANAGER
Honey Baked Ham
06.2006 - 03.2010
Title Specialist
Nations Title
07.2004 - 05.2006
Mortgage Loan Officer
Family Home Mortgage
05.2002 - 06.2004
HIGH SCHOOL DIPLOMA -
Blue Valley Northwest
COMPUTER INFORMATION SYSTEMS -
DeVry