Chris Williams
Gold Canyon
Summary
Dynamic business owner with a proven track record at Area15, excelling in customer relations and project management. Successfully drove revenue growth through innovative marketing strategies and strengthened vendor partnerships. Adept at team leadership, fostering a motivated workforce, and ensuring exceptional customer service while maintaining operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Owner
Area15
01.2013 - 09.2024
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Developed and implemented marketing strategies to increase store visibility and sales.
- Oversaw inventory management, optimizing stock levels to meet customer demand.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Interacted well with customers to build connections and nurture relationships.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Trained and motivated employees to perform daily business functions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
- Cultivated partnerships with local vendors to expand product offerings and improve supply chain efficiency.
Network Manager
Telus International
04.1998 - 04.2015
- Assisted in configuring network devices to support connectivity and performance.
- Collaborated with team members to troubleshoot network issues and ensure uptime.
- Monitored network performance, identifying areas for improvement and optimization.
- Supported the implementation of security protocols to safeguard network infrastructure.
- Developed comprehensive disaster recovery plans to safeguard critical data and minimize operational disruptions.
- Managed vendor relationships for procurement, installation, and support of networking equipment and services.
- Oversaw distribution of patches and new software releases to support network security and integrity.
- Remediated security vulnerabilities by applying provided software patches or replacing vulnerable solutions with better alternatives.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Education
GED -
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Project management
- Social media marketing
- Staff hiring
- Vendor relationship management
- Team leadership
Certification
- Federal Firearms Licensee - 12 years
- SOT Licensee - 12 years
- Certified Cerakote Applicator, Area15 - 12 years
Timeline
Business Owner
Area15
01.2013 - 09.2024
Network Manager
Telus International
04.1998 - 04.2015
GED -
Maricopa Community Colleges, Mesa Community College