Chris Woody
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Guest Experience Expert/Rooms Controller
The Ritz-Carlton
Charlotte
01.2024 - Current
- Processing operational needs including checking in and checking out guests, reviewing folios, and mediating billing disputes
- Addressing and completing guests requests in a timely manner, as well as anticipating guest's needs
- Completing daily reports used by different departments to maintain daily operations
- Kept records of room availability and guest accounts, manually or using computers.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Managed reservations through various computer systems such as Opera PMS and Fidelio Suite 8.0.
- Arranged room placements and assisted travel agents with requests for visits from major corporations and VIPs to ensure all requests were met.
- Developed strategies for increasing occupancy rates and revenue targets.
Manager of Compliance
Viewpoint Screening
Wilmington
05.2021 - 12.2023
- Maintained confidentiality of all personal information obtained during the screening process.
- Created and submitted reports regarding background investigations, highlighting special findings.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Streamlined day-to-day office processes to meet long-term goals.
- Conducted regular training sessions for new staff on medical records management systems and procedures.
- Resolved any discrepancies found in the review process.
Caregiver
Visiting Angels
Wilmington
01.2021 - 04.2023
- Responsible for creating care plans tailored to individual needs of clients, and providing compassionate hands on care to ensure the safety and well-being of vulnerable people
- Organized and prepared to meet the needs of clients
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Education
BA Psychology -
UNC Greensboro
12.2016
AA Liberal Arts -
Pitt Community College
05.2013
Skills
- Management
- Data entry
- Administrative support
- Training and mentoring
- Compliance
- Hospitality service expertise
Timeline
Guest Experience Expert/Rooms Controller
The Ritz-Carlton
01.2024 - Current
Manager of Compliance
Viewpoint Screening
05.2021 - 12.2023
Caregiver
Visiting Angels
01.2021 - 04.2023
BA Psychology -
UNC Greensboro
AA Liberal Arts -
Pitt Community College
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