Chris Lahman
Newark,OH
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
9
9
years of professional experience
Work History
Fraud Investigator
Discover Financial Services
09.2022 - Current
- Participated in group discussions with team members to develop new ways to Combat Fraud
- Conducted reviews of flagged transactions that showed potential for suspicious activity
- Made Outgoing calls to Card Members regarding suspicious activity on account
- Engaged in conversations with card members using effective interpersonal and people skills.
Fraud Specialist
Discover Financial Services
03.2022 - 09.2022
- Served as primary contact for fraud claim inquiries
- Made Recommendations for closing accounts and performed associated follow-up
- Determined existing fraud trends by analyzing accounts and transactions patterns.
Support Desk-Customer Service Associate
Diebold-Nixdorf
11.2016 - 03.2022
- Assisted Bank Employees by putting in tickets for issues with bank vaults and ATMs
- Assisted company techs by getting combinations to open bank equipment and placing service calls for 2nd line techs
- Took supervisor calls for various issues needed
- Handled various support desk reports and projects during shift.
Quality Assurance Supervisor
Venture Data
09.2015 - 11.2016
- Made Outgoing calls for various political and news organizations
- Responsible for monitoring interviewer calls and coaching
- Responsible for project management and getting hourly completes and project end times.
Education
High School Diploma -
Central-Hower High School
Akron, Ohio06.1994
BS in Business - Human Resources
Ohio University
Athens, OhioSkills
- Management
- Problem solving
- Communication
- Leadership
Timeline
Fraud Investigator
Discover Financial Services
09.2022 - Current
Fraud Specialist
Discover Financial Services
03.2022 - 09.2022
Support Desk-Customer Service Associate
Diebold-Nixdorf
11.2016 - 03.2022
Quality Assurance Supervisor
Venture Data
09.2015 - 11.2016
High School Diploma -
Central-Hower High School
BS in Business - Human Resources
Ohio University
Similar Profiles
Latasha PalmerLatasha Palmer
Home Loans Document Specialist at Discover Bank/Discover Financial ServicesHome Loans Document Specialist at Discover Bank/Discover Financial Services
Justin SicienskiJustin Sicienski
Principal Product Manager (Commercial Payments) at Discover Global Network - Discover Financial ServicesPrincipal Product Manager (Commercial Payments) at Discover Global Network - Discover Financial Services
River BonsRiver Bons
Lead Account Specialist at Discover Financial Services, DFSLead Account Specialist at Discover Financial Services, DFS
DAWNE GARRETTDAWNE GARRETT
Senior Customer Service Representative at Discover Financial Services, DFSSenior Customer Service Representative at Discover Financial Services, DFS
Jesse FogleJesse Fogle
Production Coordinator at BoeingProduction Coordinator at Boeing