Iris Marquez
Yuma,AZ
Summary
Accomplished leader with over 20 years of experience in high-volume operations, team management, and financial oversight. Demonstrated expertise in investigative research, conflict resolution, and strategic planning within both corporate and hospitality environments. Skilled in fraud investigation, regulatory compliance, operational leadership, and business optimization. Committed to operational excellence, fiscal responsibility, and the protection of organizational assets while fostering strong team performance and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Fraud Investigator
DISCOVER
Yuma, Arizona
01.2022 - Current
- Conduct detailed forensic reviews of account activity to identify and mitigate fraudulent behavior and financial risk.
- Investigate suspicious transactions and account irregularities while ensuring compliance with internal security protocols and federal regulations.
- Analyze complex datasets and financial patterns to support fraud prevention strategies and operational decision-making.
- Prepare comprehensive investigative documentation and reports for internal stakeholders and compliance teams.
- Collaborate cross-functionally to improve fraud detection processes, minimize losses, and safeguard client assets.
- Maintain strict confidentiality and accuracy while managing sensitive financial information and investigative findings.
Manager
KNEADERS BAKERY & CAFÉ
Yuma, Arizona
07.2021 - 10.2021
- Directed daily operations to maintain service efficiency, productivity, and quality standards.
- Managed staffing coordination, scheduling, and workflow execution during a high-volume operational transition.
- Oversaw inventory management and operational procedures to support customer satisfaction and cost control initiatives.
- Assisted in maintaining team performance standards and operational consistency in a fast-paced environment.
Food & Beverage Director
COCOPAH CASINO
Somerton, Arizona
08.2018 - 06.2021
- Directed all food and beverage operations across multiple service outlets, overseeing daily operations, financial performance, staffing initiatives, and guest satisfaction standards in a high-volume hospitality environment.
- Managed departmental operating budgets and full P&L accountability, implementing cost-control initiatives that improved profitability while maintaining exceptional service and quality standards.
- Developed and executed operational strategies focused on revenue growth, labor optimization, operational efficiency, and overall departmental performance improvement.
- Led, mentored, and supervised cross-functional management teams and hourly staff, fostering a culture of accountability, professionalism, teamwork, and service excellence.
- Implemented performance management systems, employee development programs, and operational training initiatives that strengthened workforce productivity, retention, and leadership development.
- Oversaw inventory management, purchasing operations, and vendor negotiations to maintain supply chain consistency and optimize procurement costs.
- Cultivated strong relationships with vendors, suppliers, and business partners to secure favorable pricing agreements and ensure uninterrupted operational support.
- Ensured full compliance with health, sanitation, safety, gaming, and regulatory standards in accordance with state and tribal guidelines.
- Analyzed financial reports, sales trends, labor metrics, and operational performance data to identify improvement opportunities and support data-driven decision-making.
- Streamlined service workflows and operational procedures to improve efficiency, reduce waste, and elevate guest dining experiences.
- Collaborated with executive leadership to develop long-term business objectives, promotional initiatives, and revenue-generating programs.
- Coordinated banquet services, entertainment events, and high-volume operations while maintaining exceptional customer service standards in fast-paced environments.
- Enhanced guest satisfaction through continuous evaluation of service quality, menu offerings, and hospitality standards, contributing to improved customer retention and repeat business.
- Demonstrated strong leadership in conflict resolution, operational planning, crisis management, and team development within a large-scale hospitality setting.
Restaurant Manager
COCOPAH CASINO
Somerton, Arizona
03.2006 - 08.2018
- Managed all front-of-house restaurant operations in a high-volume hospitality environment.
- Led hiring, training, scheduling, mentorship, and supervision of service staff to maintain high service standards and operational consistency.
- Oversaw labor management, inventory control, cash handling, and daily operational workflows.
- Maintained compliance with health, sanitation, and safety standards while consistently achieving strong inspection results.
- Resolved guest concerns professionally and collaborated with culinary and executive leadership on promotions, events, and operational initiatives.
- Enhanced guest satisfaction through service quality improvements and operational leadership.
Education
Law Enforcement Administration
Arizona Western College
Skills
- Fraud Investigation & Compliance
- Financial Investigations
- Risk Mitigation
- Regulatory Compliance
- Financial Auditing
- Loss Prevention
- Data Analysis
- Operations & Financial Management
- Budget Administration
- P&L Management
- Inventory Control
- Cost Reduction Strategies
- Revenue Growth
- Forecasting & Purchasing
- Vendor & Supply Chain Management
- Operational Planning
- Leadership & Team Development
- Performance Management
- Executive Coaching
- Conflict Resolution
- Hospitality & Business Operations
- Food & Beverage Operations
- Restaurant Management
- Banquet & Event Operations
- Guest Experience Management
- Service Standards Implementation
- Business Operations Optimization
- Technology
- Administrative Management
Timeline
Fraud Investigator
DISCOVER
01.2022 - Current
Manager
KNEADERS BAKERY & CAFÉ
07.2021 - 10.2021
Food & Beverage Director
COCOPAH CASINO
08.2018 - 06.2021
Restaurant Manager
COCOPAH CASINO
03.2006 - 08.2018
Law Enforcement Administration
Arizona Western College