Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stormi Castillo

Leander

Summary

Results-driven Fraud Investigator with over seven years of experience in detecting and preventing fraudulent activities in financial services, and having the ability to handle ambiguous situations. Proficient in conducting thorough investigations, analyzing complex data sets, and employing advanced forensic techniques to identify fraudulent patterns. Demonstrated success in reducing fraud losses by 25% through the implementation of robust risk management strategies. Strong communicator with a proven ability to collaborate with law enforcement and legal teams to pursue prosecution, and enhance organizational security.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fraud Investigator

Apple
Austin
01.2023 - Current
  • Analyzed transaction patterns to identify potential fraud cases.
  • Enhance the overall customer purchasing experience by efficiently and accurately analyzing orders to identify and stop fraudulent activity, and determine whether it's a good or bad order.
  • Collaborated with cross-functional teams to enhance fraud detection processes.
  • Speak with banks and customers in an order verification capacity.

Senior Fraud Investigator- ATO

USAA
Phoenix
03.2017 - 07.2021
  • Monitor member profiles/accounts for fraudulent activity.
  • Educate on prevention and recovery processes with members affected by fraud and account takeovers.
  • Investigate account takeovers, identity fraud patterns, and trends.
  • Assist with money movement, money transfers, including P2P, Zelle, CashApp, etc.
  • Investigate the suspicious activity of members' financial accounts, and ensure that procedures are fulfilled.
  • CC Fraud alert added to ATO role.

Education

Criminal Justice

University of Phoenix
Tempe, AZ
04-2026

Certificate - Fraud Prevention

Association of Certified Fraud Examiners
03-2026

Skills

  • Fraud detection
  • Subject matter expert (SME) in fraud prevention
  • Results-driven fraud investigator with over seven years of experience
  • Proficient in SQL
  • Customer interaction
  • Process improvement
  • Investigation techniques
  • Team collaboration
  • Fraud prevention
  • Anti-money laundering
  • Investigative techniques
  • Cybersecurity
  • Credit card fraud
  • Insurance fraud
  • Criminal investigations
  • Financial fraud
  • Pattern detection
  • AML compliance
  • Activity monitoring

Certification

Association of Certified Fraud Examiners

Timeline

Fraud Investigator

Apple
01.2023 - Current

Senior Fraud Investigator- ATO

USAA
03.2017 - 07.2021

Criminal Justice

University of Phoenix

Certificate - Fraud Prevention

Association of Certified Fraud Examiners