Micah J. Foster
Kansas City,United States
Summary
Experienced and effective Operations Manager bringing forth valuable industry experience and a passion for management that is results oriented with a proven track record of improving overall operations within a company or department, with extensive experience in high paced environments and customer relations, with a background in sales, marketing, collections, fraud investigations, and payment processing. Relentless professional known for working hard to uncover the truth. A smart Fraud Investigator promoting exemplary talents in forensic analysis, digital investigating and assessment of client needs. Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
15
15
years of professional experience
4
4
Certificate
Work History
Fraud Investigator
Charter Communications
08.2023 - Current
- Utilized comprehensive controls to prevent fraud and unauthorized payments
- Analyzed customer data and identified anomalies that enabled proactive fraud prevention, resulting in significant reductions in fraudulent accounts.
- Managed on average 25 to 36 calls, emails, per day from customers.
Payment Solutions Advocate
Alliance Data WFH
06.2021 - 06.2023
- Developed and implemented payment solutions to streamline billing and collection processes
- Analyzed customer payment behaviors to optimize collection strategies
- Collaborated with cross-functional teams to design and launch innovative payment products.
- Managed approximately 150 to 300 inbound and outbound calls per day from customers.
Collections Supervisor
Subscription Ink
10.2018 - 05.2021
- Generated detailed reports for management on billing and collections activities
- Processed invoices and payments, resulting in a 13% increase in accounts receivable collections
- Identified and reported defective parts or components to supervisor to ensure quality products.
VP Sales and Marketing
Amerifi and Associates
04.2013 - 09.2017
- Managed a team of 30 sales and marketing professionals to successfully meet and exceed sales targets
- Collaborated with marketing and sales teams to improve content marketing and cross-promotional initiatives
- Developed and executed promotional campaigns that increased brand awareness by 8%
- Built and managed a team of 30 sales and marketing professionals to achieve corporate goals
- Developed and implemented a comprehensive marketing strategy for a start-up company, resulting in a 23% increase in leads and sales.
Education
J.D. - Juris Doctor (JD)
Trinity International Law School
Santa Ana, CA05.2024
Certification - Paralegal (PA)
Continental Career Training Institute
La Quinta, CA04.2013
Certification - Certified Real Estate Analyst
Continental Career Training Institute
La Quinta, CA04.2013
Certification - Certified Document Assistant (LDA)
Continental Career Training Institute
La Quinta, CA04.2013
BA Arts - Communications And Marketing
California State University Dominguez Hills
Carson, CA06.2006
Skills
- Call Center Operations
- Team Supervision
- Staff Coaching
- Operations Management
- Staff Management
- Fraud prevention
- Legal knowledge
- Telephone Etiquette
- Fraud Detection
- Case Management
- Dispute Resolution
- Client Confidentiality
- Customer Service
- Excellent Communication
- Litigation Review
- Critical Thinking
- Fraud Prevention and Detection
- Fraud Investigations
- Records Research
- Legal Research
- Corporate Law
- Document Control Support
- Trial Proceedings
- Proficiency in MS Office
- Evidence Gathering
- Project Management
- Litigation Support
- Online Databases
- Case File Preparation
- Financial and Estate Planning
- Case Summaries
Certification
- Paralegal Training
- Legal Document Assistant Training
- Real Estate Analyst Training
Languages
English
Native or Bilingual
Spanish
Limited Working
Accomplishments
- Supervised team of 33 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Apple AOS
Excell
CRM
Workforce
Keynote
Power Point
Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementHealthcare benefitsPaid time offPaid sick leave401k match4-day work weekTimeline
Fraud Investigator
Charter Communications
08.2023 - Current
Payment Solutions Advocate
Alliance Data WFH
06.2021 - 06.2023
Collections Supervisor
Subscription Ink
10.2018 - 05.2021
VP Sales and Marketing
Amerifi and Associates
04.2013 - 09.2017
J.D. - Juris Doctor (JD)
Trinity International Law School
Certification - Paralegal (PA)
Continental Career Training Institute
Certification - Certified Real Estate Analyst
Continental Career Training Institute
Certification - Certified Document Assistant (LDA)
Continental Career Training Institute
BA Arts - Communications And Marketing
California State University Dominguez Hills