Chrisana Windross
Dover,DE
Summary
Hardworking Medical Assistant with 8 years of hands-on experience effectively balancing complex administrative and clinical responsibilities to ensure high levels of patient satisfaction. Actively seeking opportunities in Raleigh, NC.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Bayhealth Medical Group (Hematology/Oncology)
Dover DE
01.2024 - Current
- Assisted in rooming patients and collecting vital signs, pain scores, height, weight, and oxygen saturation.
- Executed medication reconciliation, allergy verification, and chemotherapy pre-visit screening processes.
- Facilitated hematology and oncology examinations and procedures for healthcare providers.
- Oversaw patient monitoring for adverse reactions and communicated changes to clinical staff without delay.
- Executed administration of injections and medications according to provider orders and established scope of practice.
- Delivered comprehensive patient education on treatment plans, side effects, infection prevention, and follow-up care.
- Facilitated prior authorization processes for medication to ensure timely patient access.
- Assisted in navigating EMR systems Epic and Aria to support healthcare teams. Provided technical support for users to enhance system efficiency. Collaborated with staff to troubleshoot issues and improve user experience.
- Facilitated onboarding and training programs for new employees.
Medical Assistant
Christiana Care Health System
Dover, DE
10.2019 - 12.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Universal protocols
- Prior authorizations both imaging & RX
- Collect/send specimens to labs
- Provided patients with vaccinations with consideration for dosage requirements, contraindications and possible side effects.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Rapid Covid/Flu/Streptococcus testing
- Chart prep
- Keep track temperature for freezer/refrigerator for vaccine storage.
Customer Service Representative
Beauty Max
Dover, DE
02.2013 - 05.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Mentored new employees on procedures and policies to maximize team performance.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Displayed appropriate signage for products and sales promotions.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Printed labels and tags for for-sale merchandise.
Medical Assistant
Chester River Physicians
Chestertown , MD
08.2018 - 10.2019
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Labeled specimens/send to lab.
- Universal protocol
Medical Assistant Extern
Camden medical center
Camden , DE
08.2017 - 10.2017
- Escorted patients to examination rooms and documented medical histories.
- Escorted patients to examination rooms and prepared for physician exams.
- Monitored patient stability by checking vital signs and weight.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Performed routine dip stick, vision and hearing tests.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Explained treatment procedures and physicians' instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
Education
Medical Assistant
Harris School of Business - Dover
Dover, DE04.2018
High School Diploma -
Caesar Rodney High School
Camden, DE06.2015
Skills
- Patient Care
- Phlebotomy
- Procedure Assistance
- Medical Terminology
- Patient Scheduling
- Preparing Specimens and Samples
- Electronic Medical Records
- Vital Sign Monitors
- Customer Service
- EKG Set up and Monitoring
- Administrate vaccines
- PPD placement
- First Aid
- CPR certified
Timeline
Medical Assistant
Bayhealth Medical Group (Hematology/Oncology)
01.2024 - Current
Medical Assistant
Christiana Care Health System
10.2019 - 12.2023
Medical Assistant
Chester River Physicians
08.2018 - 10.2019
Medical Assistant Extern
Camden medical center
08.2017 - 10.2017
Customer Service Representative
Beauty Max
02.2013 - 05.2020
Medical Assistant
Harris School of Business - Dover
High School Diploma -
Caesar Rodney High School