Chrisandra Jones
Birmingham,AL
Summary
Critical thinker with 6 years of experience as Telephone Operator. Reliable and consistently remains composed and professional at all times. Friendly demeanor with great people skills. Pleasant Telephone Operator delivering service with smile. Remaining calm and organized in high-volume call environments. Considered valuable and hardworking employee. Proficient Telephone Operator adept in quickly mastering all elements of switchboard functionality to perform accurate transfers. Professional, detail-oriented and organized. Trained in office safety procedures to prepare for medical and fire emergencies. Offering expertise in customer service with 10 years of experience.
Overview
29
29
years of professional experience
Work History
Associate Customer Service Representative
Wells Fargo
01.2023 - Current
- Evaluated and prioritized incoming calls to successfully allocate response team resources.
- Dispatched maintenance and safety teams to address alarm calls.
- Monitored fire, medical and security alarms on campus.
- Processed non-emergency requests for specific services such as groundskeepers and housekeeping.
- Completed connections between callers, departments and professionals.
- Answered a high volume of calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Unit Clerk
Brookwood Baptist Medical Center
10.2016 - 11.2018
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Prepared charts for outpatient and inpatient services.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Supported patients with timely and knowledgeable response to diverse requests.
- Organized ordered medical tests, including sample collection and patient transportation.
- Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
- Reconciled patient charges on daily basis to support accurate billing.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Assisted with hospital admissions and paperwork.
- Transcribed physicians' notes and entered data into electronic chart management software.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Adhered to all HIPAA requirements to safeguard patient confidentiality.
Security Officer
Murray Guard Inc
06.2012 - 10.2014
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files quickly and accurately.
- Provided security team leadership and contributed to on-call duties.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Managed security staff schedules for all shifts, minimizing overtime costs.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Demonstrated public safety dedication through thorough patrolling of community events.
- Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
Medical Records Coordinator
Fairfied Nursing & Rehabilitation Center
06.1996 - 06.2011
- Arranged and managed medical record filing, retrieval and transfers per established guidelines.
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
- Completed timely uploads of medical records to patient vaults.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Developed and maintained clear policies for every step of medical record creation, validation and filing.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Observed confidentiality and safeguarded all patient-related information.
- Kept department clean, organized and professional.
- Purged outdated files.
- Obtained information by contacting appropriate personnel or patients.
- Updated daily logs to track information movements.
Education
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL06.1990
Skills
- Loading and unloading protocols
- OSHA
- Polishing work
- Power and hand tools
- Customer service
- Problem-solving
- Active listening
- Problem resolution
- Relationship building
- Customer relations
- Microsoft Excel
- Call center experience
Accomplishments
- Recognized as Employee of the month in medical records for outstanding performance and team contributions.
Education and Training
other
Timeline
Associate Customer Service Representative
Wells Fargo
01.2023 - Current
Unit Clerk
Brookwood Baptist Medical Center
10.2016 - 11.2018
Security Officer
Murray Guard Inc
06.2012 - 10.2014
Medical Records Coordinator
Fairfied Nursing & Rehabilitation Center
06.1996 - 06.2011
High School Diploma -
Fairfield High Preparatory School
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