Yaritza Villalpando
Perris,CA
Summary
Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Family Dollar
Moreno Valley, CA
05.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
General Laborer
Jbs / Wildfork Foods
Riverside, CA
08.2021 - 03.2022
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Read work orders or received oral instructions to determine work assignments and equipment and materials needed.
- Performed thorough quality checks on products and materials to identify any defects.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
Val Verde
Perris, CA06.2011
Skills
- Order and Refund Processing
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Exceptional Communicator
- Materials Assembly
- Loading and Unloading Protocols
- Knowledge of Production Processes
- Safe Machine Operation
- Hot and Cold Foods
- Material Loading and Unloading
- Basic Mathematics
- Picking and Packing
- Damage Reports
Languages
Spanish
Native or Bilingual
Timeline
General Laborer
Jbs / Wildfork Foods
08.2021 - 03.2022
Customer Service Associate
Family Dollar
05.2021 - Current
High School Diploma -
Val Verde
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