Chris D Desvolieres
Malden,MA
Summary
Dynamic leader and team manager with a proven track record at Legal Sea Foods. Enhanced service quality and efficiency by streamlining communication and implementing high-volume management strategies. Excelled in guest relations and complaint handling, significantly improving customer experience. Skilled in using OpenTable for reservation management, demonstrating strong organizational abilities and a commitment to exceptional service.
Overview
1
1
year of professional experience
Work History
Head Host
Legal Sea Foods
09.2023 - Current
- Streamlined communication between kitchen and front-of-house staff, reducing errors in orders and enhancing overall efficiency.
- Assisted servers in bussing tables when necessary to maintain a clean dining atmosphere efficiently.
- Provided support during private events as needed while coordinating with event planners.
- Implemented new strategies for managing high-volume shifts, improving overall service quality.
- Managed reservations through OpenTable, optimizing efficiency and accuracy.
- Enhanced customer experience by ensuring timely seating and providing exceptional service.
- Collaborated with management to develop special event plans, ensuring memorable experiences for guests.
- Trained team members on best practices for hospitality, elevating overall staff performance.
Education
Medical Assistant -
Bunker Hill Community College
Charlestown, MASkills
- Complaint handling
- Team management
- Guest relations
- Promotional strategies
- Strong leadership
- Table management
- Customer service
- Guest engagement
Languages
French
Full Professional
Haitian creole
Native or Bilingual
Timeline
Head Host
Legal Sea Foods
09.2023 - Current
Medical Assistant -
Bunker Hill Community College
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