Heidi Arriaza
Central Islip,NY
Summary
Dynamic hospitality professional with a proven track record at Voodoo Crab, excelling in guest relations and team management. Enhanced service quality through effective communication and training, leading to improved efficiency during high-volume shifts. Adept at multitasking and fostering a positive environment, ensuring exceptional customer experiences and loyalty.
Overview
4
4
years of professional experience
Work History
Head Host
Voodoo Crab
03.2024 - Current
- Managed reservations through OpenTable, optimizing efficiency and accuracy.
- Implemented new strategies for managing high-volume shifts, improving overall service quality.
- Led pre-shift meetings with the team, discussing nightly specials and any pertinent information.
- Streamlined communication between kitchen and front-of-house staff, reducing errors in orders and enhancing overall efficiency.
- Trained team members on best practices for hospitality, elevating overall staff performance.
- Coordinated with servers to maintain seamless guest transitions and minimize wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Sales Associate
Deckers Brands- UGG
Deer Park, NY
04.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Central Islip Senior High School
Central Islip, NYSkills
- Exceptional communication
- Team management
- Guest relations
- Complaint handling
- Customer service
- Effective multitasking
- Team player
- Warm and friendly
- Flexible and adaptable
- Team collaboration
Timeline
Head Host
Voodoo Crab
03.2024 - Current
Sales Associate
Deckers Brands- UGG
04.2021 - Current
Central Islip Senior High School