Felicia Hopkins
Houston
Summary
Results-driven host with experience in customer service and team training. Recognized for effective time management and multitasking abilities during peak hours. Eager to utilize skills to improve operational efficiency and guest satisfaction.
Overview
11
11
years of professional experience
Work History
Host/Head Hostess
Dennys Restaurant
Houston, TX
02.2024 - 05.2026
- Greeted and seated guests, ensuring efficient flow during peak hours.
- Managed waitlist system, optimizing table turnover and guest satisfaction.
- Communicated with kitchen staff to coordinate timely food service for guests.
- Assisted in training new hosts on customer service protocols and restaurant policies.
- Maintained cleanliness of host area, enhancing overall restaurant ambiance.
Server Trainer
Longhorn Steakhouse
Pearland, TX
04.2020 - 01.2024
- Trained new servers on menu knowledge and customer service standards.
- Developed and implemented training materials to enhance team performance.
- Monitored server progress and provided ongoing feedback for improvement.
- Coordinated training schedules to optimize staffing efficiency during peak hours.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Customer Service Cashier
Popeyes Chicken
Houston, TX
07.2015 - 10.2019
- Managed cash register operations, ensuring accurate transactions and maintaining balanced cash drawers.
- Provided exceptional customer service, resolving inquiries and enhancing guest satisfaction at high-volume locations.
- Trained new team members on point-of-sale systems and customer interaction protocols to ensure compliance with standards.
- Processed orders efficiently, utilizing menu knowledge to expedite service during peak hours while maintaining quality.
Education
No Degree - Business Administration And Management
Houston Community College
Houston, TX08-2028
High School Diploma -
Madison High School
Houston, TX05-1998
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Detail-oriented
Timeline
Host/Head Hostess
Dennys Restaurant
02.2024 - 05.2026
Server Trainer
Longhorn Steakhouse
04.2020 - 01.2024
Customer Service Cashier
Popeyes Chicken
07.2015 - 10.2019
No Degree - Business Administration And Management
Houston Community College
High School Diploma -
Madison High School