CHRISELDA RODRIGUEZ

• Organized projects, ensuring timely completion of tasks and initiatives.
• Handled sensitive information with absolute discretion to maintain confidentiality. at handling confidential information.
• Acted as the first point of contact for incoming visitors and phone calls, directing inquiries appropriately.
• Coordinated events and functions, ensuring successful execution through attention to detail.
• Streamlined daily operations by promptly addressing and resolving issues.
• Displayed absolute discretion at handling confidential information.
• Kept detailed track of household and maintenance inventory and schedules.

• Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
• Improved patient satisfaction through friendly and efficient service at the front desk.
• Streamlined patient registration by promptly gathering necessary paperwork from new arrivals using Epion (Kyruus) digital platform.
• Used computer programs and registration systems to schedule patients across multi-physician practices. Athena Health,
• Obtained payments from patients such as copays, deductibles, and balances
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Supported medical coding and billing processes in a healthcare setting.
• Guided patients in navigating the online patient portal and troubleshooting issues.
• Facilitated communication between patients and healthcare providers, ensuring clarity of necessary information
• Answered high volume of phone calls and messages for 4 physicians and 6 occupational therapists at orthopedic surgery medical facility, scheduling appointments, and handling patient inquiries.

• Processed patient registrations and insurance verifications accurately to minimize billing discrepancies
• Checked patient insurance, demographic, and health history to keep information current in jE-Clinical Works
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage in system or on Availity
• Supported office staff and operational requirements with administrative tasks.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared and processed patient referrals and transfer requests.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Obtain>obtain copayments, deductibles, balances, and payment arrangements

• Greeted and checked in patients, ensuring accurate appointment scheduling.
• Checked patient insurance, demographic, and health history to keep information current.
• Managed a high volume of incoming calls, addressed inquiries, and provided exceptional customer service to patients.
• Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
• Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
• Completed clerical duties and tasks for clinic administration.
• Registered and verified patient records before triage with the most up-to-date information.
• Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
• Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
• Adhered to strict HIPAA guidelines to protect patient privacy.

A check-in and check-out position

• Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Obtained payments from patients and scanned identification and insurance cards.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
• Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
• Processed insurance verifications and pre-authorizations to ensure timely patient care.
• Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
• Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

A check in and check out position

• Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
• Enhanced patient experience by maintaining clean, organized reception area.
• Provided compassionate customer service, creating a welcoming atmosphere for patients
• Managed multi-line phone system and pleasantly greeted patients.
• Supported patient care by scheduling appointments to accommodate urgent health needs.
• Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
• Improved patient follow-up, reducing missed appointments through effective reminder calls.
• Optimized appointment scheduling to maximize doctor availability.
• Prepared and processed patient referrals and transfer requests.
• Assisted with medical coding and billing tasks.
• Registered and verified patient records before triage with most up-to-date information.
• Obtained payments from patients and scanned identification and insurance cards.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Coordinated communication between medical staff and patients to enhance workflow efficiency.
• Developed streamlined processes for handling patient records, reducing turnaround times significantly.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Handled medical records requests for outside source
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.