Chris Harly Villan
Iloilo,OR
Summary
Dedicated call center support professional with proven skills in problem solving, quality assurance, and customer communications. Committed to enhancing team performance and resident satisfaction through effective scheduling and person-centered care plans.
Overview
3
3
years of professional experience
Work History
Call Center Support
Sagility
Ayala Mandurriao Iloilo
07.2023 - Current
- Assisted supervisors in identifying areas of improvement within the call center environment to enhance overall team performance.
- Managed scheduling and shift rotations, ensuring adequate staffing levels to maintain optimal call center performance.
- Provided crucial support during major incidents by effectively disseminating information between first responders and command centers.
- Improved resident satisfaction by implementing person-centered care plans and individualized support strategies.
Education
Civil Engineering
Western Institute of Technology
Lapaz IloiloSkills
- Problem Solving Skills
- Quality assurance
- Inbound call reception
- Physically fit
- Team support and collaboration
- Goal orientation
- Customer communications
Timeline
Call Center Support
Sagility
07.2023 - Current
Civil Engineering
Western Institute of Technology