Summary
Overview
Work History
Education
Skills
Personal IT Experience
Timeline
Generic

Nicholas Brignoli

Glendale,AZ

Summary

Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue. Experienced in computer systems and hardware. Fast learner eager to learn more and expand skill set.

Overview

1
1
year of professional experience

Work History

Call Center Support

Valor Global
Phoenix, AZ
08.2022 - 01.2023
  • Served as first point of contact for incoming technical service calls and chats.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Configured user accounts and passwords.
  • Managed inbound and outbound calls to clients.
  • Maintained accurate records of customer interactions and service requests.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Identified and escalated complex customer issues to higher levels of support staff.
  • Navigated through computer systems to review information and respond appropriately to callers.

Digital Order Fulfillment

Walmart
Glendale, AZ
12.2021 - 08.2022
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Resolved customer inquiries regarding order status and delivery.
  • Utilized barcode scanners to track all merchandise movements accurately.
  • Handled returns and exchanges efficiently according to policy guidelines.
  • Tracked outgoing orders to provide shipping status to customers.
  • Maintained accurate records of orders, shipments, and inventory.

Education

High School Diploma -

Creekside Highschool
Sonoma, CA
06-2021

Skills

  • Equipment Operation
  • Fulfillment Processing
  • Customer Service
  • Data Entry
  • Complaint Resolution
  • Payment Processing
  • Technical Support
  • Account Management
  • Customer Support
  • System Documentation
  • Microsoft Office
  • Computer Skills
  • Application Installations
  • Hardware Installation
  • Software Updating
  • Troubleshooting and Diagnostics
  • Computer Diagnostics
  • Computer Maintenance
  • Online Chat Support

Personal IT Experience

  • I have experience in building computers from start to finish.
  • I am comfortable with troubleshooting and installing computer hardware.
  • I am comfortable with troubleshooting computer operating systems.
  • I have assisted family and friends with computer issues and setups in my free time.
  • I am working towards a CompTIA certification in Cybersecurity and Networking to further expand my knowledge.

Timeline

Call Center Support

Valor Global
08.2022 - 01.2023

Digital Order Fulfillment

Walmart
12.2021 - 08.2022

High School Diploma -

Creekside Highschool
Nicholas Brignoli