Chrishawn Henderson
BMW of San Antonio
San Antonio,TX
Work Preference
Desired Job Title
Service AdvisorWork Type
Full TimeLocation Preference
RemoteOn-SiteLocation:
San Antonio, TXOpen to relocation:
YesImportant To Me
Company CultureHealthcare benefitsPersonal development programsPaid time offCareer advancementWork-life balanceSummary
Experienced automotive and customer service professional with over 10 years in dealerships. Manages repair orders and service tickets, ensuring accurate documentation and effective issue resolution. Expertise in automotive parts management supports inventory control and enhances customer service. Ready to leverage extensive automotive knowledge in a Service Advisor role.
11
years of professional experience
Work History
Wholesale Parts Advisor
7 Years 5 Months- Support customers, repair shops, sales staff, technicians, and service personnel by identifying and sourcing the correct automotive parts for repair and maintenance needs.
- Order parts, track availability, and coordinate with internal departments to support timely repairs and customer needs.
- Coordinated warranty-related parts work by identifying, ordering, documenting, and processing qualifying parts with service department.
- Review repair orders and service tickets to verify parts needs, availability, and documentation requirements.
- Research vehicles and parts through physical and electronic catalogs to provide accurate recommendations and alternatives.
- Research vehicles and parts through physical and electronic catalogs to provide accurate recommendations and alternatives when needed.
- Ordered automotive parts for repairs and customer requests., track availability, and coordinate with internal departments to support timely repairs and customer needs.
- Managed parts returns to ensure accuracy and compliance with company policies., inspect parts for defects or discrepancies, and help prevent unnecessary costs.
- Process sales and service documentation, cash and credit-card transactions, receipts, and register closeout.
- Scheduled employees, delegated work based on strengths, and ensured consistent counter coverage.
Warehouse Packer
7 Months- Verified and packed orders according to customer specifications, ensuring quality through product inspection prior to shipment.
- Organized inventory, upheld safe work practices, and ensured accurate order fulfillment.
- Packaged products efficiently to meet daily shipping targets.
- Operated material handling equipment to streamline warehouse processes.
- Conducted quality checks to ensure adherence to packaging standards.
Parts Specialist
2 Years 2 Months- Assisted retail, wholesale, and technician customers with parts selection, order placement, and questions by phone and in person.
- Issued parts to technicians to support timely customer repairs and service completion.
- Tracked parts usage and billed items to customer accounts, ensuring accurate financial records.
- Coordinated with vendors to place orders and resolve shortages, maintaining adequate inventory levels.
- Tracked parts usage and billed items to the appropriate customer accounts.
- Identified product-failure trends and guided customers in selecting suitable replacement parts, enhancing customer satisfaction.
- Completed customer and business documentation, sales records, and purchase receipts.
Education
High School Diploma
- Completed AP course in History, Science and English
Skills
Warranty parts management
Parts research
Service orders
Order tracking
Service documentation management
CDK
Tekion
Dealertrack
Cash and Credit Transactions
Needs assessment
Customer Service
Verbal and Written Communication
Personal Information
Automotive parts professional with more than 10 years of dealership experience supporting customers technicians and service teams. Experienced with repair orders service tickets warranty parts support CDK Tekion and Dealertrack. Ready to bring strong automotive knowledge customer communication and accurate documentation to a Service Advisor role.
Timeline
Wholesale Parts Advisor
BMW of San Antonio
05.2019 - Current
Warehouse Packer
Amazon
06.2017 - 01.2018
Parts Specialist
Sewell Toyota
04.2015 - 06.2017
Wichita Falls High School
High School Diploma