Summary
Overview
Work History
Education
Skills
Timeline
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Chrislene Frejuste

East Orange,NJ

Summary

Proven customer service expert with a track record of resolving complex issues and enhancing customer loyalty at United Airlines. Skilled in active listening and critical thinking, adept at money handling, and maintaining professionalism under pressure. Demonstrated ability to improve customer satisfaction significantly, leveraging professional telephone demeanor and problem-solving abilities for superior service delivery. Knowledgeable and dedicated customer service professional with extensive experience in the food and airlines industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

United Airlines
09.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Hostess’s,

Cheesecake Factory Inc
01.2021 - 10.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Cashier

Wendy’s
07.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

McDonald's
06.2018 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Science - Psychology

William Paterson University of New Jersey
Wayne, NJ
05.2025

High School Diploma -

Irvington High School
Irvington, NJ
06.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Money handling abilities
  • Call Center Operations
  • Professional telephone demeanor

Timeline

Customer Service Representative

United Airlines
09.2023 - Current

Hostess’s,

Cheesecake Factory Inc
01.2021 - 10.2023

Cashier

Wendy’s
07.2019 - 03.2020

Cashier

McDonald's
06.2018 - 04.2019

Bachelor of Science - Psychology

William Paterson University of New Jersey

High School Diploma -

Irvington High School
Chrislene Frejuste