Chrislynn Hernandez
Albuquerque,NM
Summary
As a leader who has grown with Nusenda Credit Union over the past seven years, I have developed a strong foundation in member service, branch operations, employee development, and team leadership. Advancing from Teller to Lead Financial Consultant has equipped me to coach employees, strengthen member relationships, and drive a collaborative, high-performing culture. Known for leading by example and investing in the growth of others, I am passionate about service excellence, continuous improvement, and creating positive outcomes for both members and employees while supporting Nusenda's Mission, Vision, and EVOLVE principles.
Overview
14
14
years of professional experience
Work History
Lead Financial Consultant
Nusenda Credit Union
2024.07 - Current
- Graduated from the Emerging Leaders Program in November 2025
- Coach and develop new financial consultants and tellers to maintain operational excellence compliance and achieve outstanding member service standards.
- Serve as Manager on Duty when leadership support is needed, maintaining smooth branch operations and assisting neighboring branches.
- Assist with monthly branch audits, ensuring adherence to policies, procedures, and operational controls while maintaining accuracy and compliance.
- Manage complex member concerns and escalated service issues through professionalism, sound judgment, and a focus on ensuring exceptional member experiences.
- Provide leadership support by coaching team members, answering operational questions, and serving as a resource to staff to ensure consistent service delivery and achievement of branch goals.
Financial Consultant
Nusenda Credit Union
2022.09 - 2024.07
- Delivered exceptional member service while supporting credit union goals, quality standards, and member financial success.
- Sustained knowledge of banking regulations compliance requirements concerning products and services via continuous education and development.
- Recognized opportunities to elevate members' financial well-being by suggesting solutions aligned with goals.
Lead Teller
Nusenda Credit Union
2021.03 - 2022.09
- Managed daily teller functions, ensuring exceptional service delivery and precise transaction handling.
- Trained and supported new tellers in adhering to procedures and delivering exceptional member service standards.
- Guided product referrals and member education efforts to support branch goals.
Teller
Nusenda Credit Union
2019.05 - 2021.03
- Delivered exceptional member service by accurately processing transactions and addressing member needs.
- Identified opportunities to recommend products and services that supported members' financial goals.
- Managed cash handling, account maintenance, and problem resolution while ensuring compliance with credit union standards.
Manager
The Candy Lady
2012.09 - 2019.05
- Oversaw daily store operations, supervising staff and ensuring exceptional customer service.
- Controlled inventory purchasing and stock oversight to drive profitability and secure product availability.
- Directed confection production alongside financial transactions, ensuring accuracy.
Education
BBA - Concentration in Management
New Mexico Highlands University
Las Vegas, NM2018-05
Skills
- Meridian Link, X2, SharePoint & Microsoft
- Branch Operations Oversight
- Problem Resolution & Decision-Making
- Coaching, Training & Mentorship
- Member Service Excellence
- Attention to Detail
Timeline
Lead Financial Consultant
Nusenda Credit Union
2024.07 - Current
Financial Consultant
Nusenda Credit Union
2022.09 - 2024.07
Lead Teller
Nusenda Credit Union
2021.03 - 2022.09
Teller
Nusenda Credit Union
2019.05 - 2021.03
Manager
The Candy Lady
2012.09 - 2019.05
BBA - Concentration in Management
New Mexico Highlands University