Summary
Overview
Work History
Education
Skills
Volunteer History
Timeline
AccountManager

Christopher Merino Vado

Antioch,CA

Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds, and interests. Projects service-mentality with a warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 4 years of experience in customer service.

Overview

3
3
years of professional experience

Work History

Supervisor in Training

Amazon
07.2022 - Current
  • Managed and supervised personnel in their new positions of operations and trained new staff to ensure smooth operations.
  • Acted as an on-site point of contact and resolved issues as needed
  • Partnered with management to coach, discipline, and manage new employees.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Residential Advisor

Co
06.2021 - 09.2022
  • Created and executed weekly programs, focusing on social justice, life, and academic skills
  • Demonstrated adaptive abilities by working through severe multi-day power outages and various fire emergencies, as well as throughout the pandemic.

Intern at State Farm

State Farm
04.2022 - 06.2022
  • Assisted with marketing materials during events, kept website and social media up to date
  • Would collect deposits from customers and run them to the bank
  • Assisted with recruiting new employees
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.

Restaurant Waiter

Picante Mexican Restaurant
01.2022 - 06.2022
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Elections Commissioner

Llc
11.2020 - 05.2022
    • Hosting info sessions, overseeing the election process
    • Distributed ballots to voters and answered questions concerning voting procedures.
    • Collected necessary information from voters to determine correct voting location and ballot.
    • Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.

Education

High School Diploma -

Los Medanos College
Pittsburg, CA
06.2024

Skills

  • Bilingual proficiency in English and Spanish,
  • Strong organizational and communication skills
  • Customer Documentation Review
  • Payment Processing
  • Issue Resolution
  • Staff Training

Volunteer History

Contra Costa County Library, 03/2019, 03/2020, Organized activities for kids and hand out lunch for kids during summer

Timeline

Supervisor in Training

Amazon
07.2022 - Current

Intern at State Farm

State Farm
04.2022 - 06.2022

Restaurant Waiter

Picante Mexican Restaurant
01.2022 - 06.2022

Residential Advisor

Co
06.2021 - 09.2022

Elections Commissioner

Llc
11.2020 - 05.2022

High School Diploma -

Los Medanos College

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Christopher Merino Vado