CRISTINA RAMOS

• Implement, monitor, and ensure the effectiveness of the company’s quality control plan
• Lead cross-functional teams by setting strategic goals and operational priorities, ensuring alignment with department objectives and successful execution by subordinates.
• Collaborated with senior leadership and peer supervisors to develop and implement organizational plans, driving improvements in efficiency, workload distribution, and mission delivery.
• Drove continuous improvement initiatives by assessing programmatic needs and proposing actionable solutions to address emerging challenges in workload and resource management.
• Directed and monitored both supervisory and non-supervisory personnel, fostering a high-performing team culture and ensuring adherence to legal, procedural, and ethical standards throughout all activities.
• Assessed organizational and operational challenges and worked collaboratively with peers to restructure processes, improve resource allocation, and meet evolving mission demands with strategic planning and adaptive leadership.
• Supported legal, medical and social service appointments by interpreting procedures and instructions.

Helped build trust with vulnerable populations by offering accurate and culturally aware language support.

Ensured clear and compassionate communication between minors, families, and staff during sensitive situations.

Supported legal, medical and social service appointments by interpreting procedures and instructions.

• Collaborating with other departments to ensure seamless operations
• Supervised shelter at Fort Bliss
• Problem solving and Identifying and mitigating risks in logistics
• Prioritizing tasks and optimizing schedules
• Current employment contact (571)-528-3317 Program Manager Ana Kersey

• Routing, scheduling, and tracking groups of teams
• Collaborating with other departments to ensure seamless operations
• Reunify children with their family

• Creating and implementing sales plans, including setting sales targets and quotas
• Building and maintaining strong client relationships.
• Strong negotiation skills to close deals, handle objections, and resolve pricing disputes.
• Excellent verbal and written communication skills for effective sales presentations and proposals

• Fostering customer loyalty and satisfaction through exceptional service
• Active listening to understand customer needs and concerns
• Providing solutions to customer problems and escalating as needed