Chris R Garner
Patient Scheduler And Customer Service
Riverton,UT
Summary
Versatile professional serves as first point of contact for patients by patient scheduling, verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office as well as eClinical Works, Athena, and EPIC EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care with 5 years medical office scheduling experience. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time, at home position that offers professional challenges utilizing interpersonal skills,
Overview
6
6
Years of medical office experience
25
25
Customer service experience
Work History
Medical Office Specialist
Jordan River Family Medicine
04.2021 - Current
- Friendly greeting and scheduling of patients.
- Answer phone calls on 12-line system and writing messages for 6-physician family medical facility, scheduling appointments and handling patient inquiries.
- Gather forms, copy insurance cards, and update demographics to ensure accurate patient information for billing and insurance filing.
- Knowledge of eClinical Works, EPIC and Athena EHR software.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Perform daily attachment of electronic faxes to patient charts for medical assistant and provider review.
- Pull lab orders for walk in patient blood draws.
- Prepare medical records with approved release of information received from other clinics, social security administration, and disability companies, and chart reviews for insurance companies and subpoenas.
- Perform Medicaid insurance verification.
- Assist patients with setting up and using Healow patient portal.
- Responsible for opening and closing office daily.
- Receive, record and file medical payments by check, cash and credit card. Nightly deposits.
- Contact patients regarding unpaid and underpaid accounts to resolve issues.
- Work with claims denials and getting updated insurance information from patients.
- Schedule telehealth appointments.
Medical Office Specialist
Lone Peak Family Health
01.2019 - 04.2021
- Carried out front office duties answering high volume phone calls and messages for 7-physician medical office and handled patient inquiries.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms, copied insurance cards, updated demographics to ensure accurate patient information for billing and insurance filing.
- Performed daily attachment of electronic faxes to patient charts for medical assistant and provider review.
- Received, recorded and filed medical payments by check, cash and credit card and contacted patients regarding underpaid accounts.
- Verified Insurance of 100 patients daily and assisted in resolving claims denied by insurance companies.
- Created Excel spreadsheet to help track which outside sources were used by new patients to bring them to our office.
Medical Office Receptionist
Riverton Healthcare For Women
07.2017 - 08.2018
- Part-time, temporary position until clinic closed in 2018.
- Greeted 2 dozen patients in person and on phone.
- Scheduled, rescheduled and cancelled appointments.
- Received, recorded and filed medical payments by check, cash and credit card.
- Pulled charts and prepared for nurse and doctor assessment.
- Used Athena EMR software to schedule appointments for doctor visits and procedures.
- Maintained patient databases and updated information in alignment with HIPAA protocols
Education
Some College (No Degree) - General Studies
- Continuing education in general studies.
Some College (No Degree) - 94% General Education
- Dean's List Summer Semester 2013
- 3.69 GPA
- Continuing education in general education
- Relevant Coursework: 125 hour Certificate of Completion and Internship with Unified Police Department Forensics Unit, Captain Del Craig.
Internship - Criminal Justice
04.2013
- Certificate of Completion of 125 hours Internship with Unified Police Department Forensics and Property and Evidence Units.
- Fingerprinted the general public.
- Learned about evidence collection and processing.
- Data entry for court documents and appearances.
Skills
- Knowledge of Athena, EPIC and eClinical Works EHR software as well as Microsoft Office
- Reading Comprehension
- Compassionate Communication
- Patient greeting, scheduling and information collection
- Patient demographics, and documentation review for accuracy, scanning insurance cards
- Medical records and insurance verification, chart reviews
- Multi-Lines Telephone Management
- Patient health information access through Healow patient portal
- Logging messages from patients to providers
- Payment Collection and Processing, nightly deposits
- Knowledge of HIPAA Regulations
- Medical Terminology Knowledge
Timeline
Medical Office Specialist - Jordan River Family Medicine
04.2021 - Current
Medical Office Specialist - Lone Peak Family Health
01.2019 - 04.2021
Medical Office Receptionist - Riverton Healthcare For Women
07.2017 - 08.2018
University of Utah - Some College (No Degree), General Studies
Salt Lake Community College - Some College (No Degree), 94% General Education
Salt Lake Community College - Internship, Criminal Justice
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