Chrisropher M Mock
NEW BRAUNFELS,TX
Summary
Adept at operations management and customer service, I significantly enhanced customer satisfaction at Heidelberg Lodges through strategic business planning and process streamlining. My mechanical expertise, honed at BJ Services Company USA, includes advanced vehicle maintenance and equipment operation, showcasing a strong work ethic and decision-making skills.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Heidelberg Lodges
New Braunfels, TX
10.2006 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Mechanic
BJ Services Company USA
Alice, TX
05.2004 - 08.2006
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Mechanic
Hlavinka Equipment
Taft, TX
06.2003 - 05.2004
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
- Ordered parts necessary for vehicle repairs and new installations.
Mechanic
BJ Services Company USA
Alice, TX
01.2000 - 06.2003
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
Education
Certificate of Technical Studies - Diesel Applied Technology
12-1998
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Personnel management
- Inventory management
- Business operations management
- Preventative maintenance
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Equipment operation
- Schedule management
- Vehicle systems
- Vehicle maintenance
- Clean MVR
- Trailer maintenance
- Heavy lifting
- Equipment maintenance
Timeline
Owner/Operator - Heidelberg Lodges
10.2006 - Current
Mechanic - BJ Services Company USA
05.2004 - 08.2006
Mechanic - Hlavinka Equipment
06.2003 - 05.2004
Mechanic - BJ Services Company USA
01.2000 - 06.2003
Del Mar College - Certificate of Technical Studies, Diesel Applied Technology
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