Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
CustomerServiceRepresentative
CHRISSEL COLLADO

CHRISSEL COLLADO

Salisbury,NC

Summary

  • excelling in problem resolution and customer service. Skilled in Microsoft Excel and active listening
  • Caring, Friendly, Outgoing, Communication

Overview

5
5
years of professional experience

Work History

Customer Service Representative

MINUTE CLINIC
12.2024 - Current
  • Processed orders efficiently while ensuring data accuracy in systems.
  • Supported team members by sharing best practices for effective communication
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Assisted customers with inquiries, providing timely and accurate information

Behavior Technician

BLUE BALLON ABA
01.2023 - 11.2024


  • Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts
  • Implemented individualized behavior intervention plans to support clients' developmental goals.
  • Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies.
  • Monitored client progress to provide continued guidance and consistent feedback to families.

Dispatcher

McLane Company
05.2020 - 08.2023
  • Coordinated timely dispatch of deliveries to optimize supply chain efficiency.
  • Monitored communication between drivers and warehouse staff to
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes
  • Monitored and tracked dispatch communication systems

Education

Center Islip Senior High School
New York
06.2019

Skills

  • Active listening
  • Problem resolution
  • Call center experience
  • Microsoft Excel

Accomplishments

High School Diploma

Additional Information

Bilingual

Languages

Latin
Native or Bilingual

Timeline

Customer Service Representative

MINUTE CLINIC
12.2024 - Current

Behavior Technician

BLUE BALLON ABA
01.2023 - 11.2024

Dispatcher

McLane Company
05.2020 - 08.2023

Center Islip Senior High School

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