Chrissy Brown
Abilene
Summary
Adept at navigating complex claims and fostering customer satisfaction, my tenure at AllState showcased my ability to efficiently process high-volume transactions and resolve conflicts with ease. Skilled in accident review and research documentation, I consistently enhanced service quality, achieving notable customer satisfaction levels. My proactive approach and effective communication skills underpin my track record of success.
Overview
18
18
years of professional experience
Work History
Claims Representative
AllState
Abillene
01.2022 - Current
- Processed a high volume of claims efficiently while maintaining quality standards.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Conducted thorough investigations of claims by reviewing documents, interviewing involved parties, and consulting with experts.
Manager
Yesway
Vernon
08.2013 - 11.2023
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Established customer service standards and monitored staff compliance.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Ensured compliance with safety regulations and company policies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Pharmacy Clerk
Family Pharmacy
Vernon
01.2017 - 01.2019
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed prescriptions accurately and efficiently, minimizing wait times for customers.
- Assisted pharmacists with the preparation of medications, including counting tablets and labeling bottles.
- Scanned items and checked pricing on cash register for accuracy.
- Counted and balanced cashier drawers.
- Maintained clean and organized pharmacy environment, adhering to safety and sanitation protocols.
- Processed payments from customers using cash registers or other electronic systems.
- Responded to customer issues to provide immediate resolution and improve retention.
- Entered patient data into computer system to maintain accurate records.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
Front Desk Receptionist
Holiday Inn
Vernon
08.2014 - 01.2015
- Monitored visitor access control systems including issuing identification badges when necessary.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input customer data into reservation systems and updated to reflect room changes.
- Investigated and analyzed client complaints to identify and resolve issues.
Zone Manager
Walmart
Vernon
07.2007 - 08.2014
- Delegated work to staff, setting priorities and goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Analyzed customer feedback to identify areas of improvement for products and services.
- Investigated customer complaints and provided solutions in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created and maintained positive relationships with store managers, customers, and vendors.
Education
High School Diploma -
Childress High School
Childress, TX05-1997
Skills
- Accident review
- Research Documentation
- Skilled in Conflict Resolution
Timeline
Claims Representative
AllState
01.2022 - Current
Pharmacy Clerk
Family Pharmacy
01.2017 - 01.2019
Front Desk Receptionist
Holiday Inn
08.2014 - 01.2015
Manager
Yesway
08.2013 - 11.2023
Zone Manager
Walmart
07.2007 - 08.2014
High School Diploma -
Childress High School
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