Chrissy French
Cantonment
Summary
Detail-oriented Mortgage Loan Processor with proven expertise in streamlining workflows and enhancing customer satisfaction. Strong communication skills support effective coordination between loan officers and borrowers, ensuring timely loan closings.
Overview
16
16
years of professional experience
Work History
Mortgage Loan Processor
LeaderOne Financial Corporation
01.2018 - Current
- Process mortgage loans, ensuring compliance with regulations and company policies.
- Review financial documents for accuracy and completeness to expedite loan approvals.
- Coordinate communication between loan officers and borrowers, to facilitate smooth transactions.
- Monitore timelines for loan closings, proactively addressing potential delays or issues.
- Develope streamlined workflows that enhanced overall operational productivity in loan processing teams.
- Collaborate with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handle any conditions sent from underwriting departments.
- Contribute to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Prepare file for final clear-to-close by branch management.
- Coordinate closing process with attorneys, title companies, and government clerks.
- Affirm loan document accuracy to protect lenders from potential fraud.
- Prepare loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Analyze credit reports to assess risk and determine applicants' ability to repay loans.
- Calculate debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Collect and compile paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Enhance client trust, explaining complex loan products in understandable manner and guiding them through application process.
- Contribute to positive workplace environment, assisting colleagues with challenging cases and offering solutions.
- Maintain high level of customer satisfaction by providing detailed explanations of loan terms and answering inquiries promptly.
- Expedite mortgage approval times by proactively resolving any discrepancies in borrower documentation.
- Implement quality control measures that improved document processing efficiency and reduced errors.
- Uphold complete confidentiality of all submitted information according to release guidelines.
- Communicate with originator and applicant concerning progress of loan file.
Mortgage Processor
Primary Residential Mortgage
07.2017 - 01.2018
- Processed mortgage loans, ensuring compliance with regulations and company policies and company policy.
- Reviewed financial documents for accuracy and completeness to expedite loan approvals.
- Coordinated communication between loan officers and borrowers, to facilitate smooth transactions.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Reviewed and validated details of loan applications and closing documentation.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Collaborated with underwriting teams to resolve discrepancies and expedite approvals.
Administrative Assistant / Customer Service Rep
PFS Financial Services
02.2017 - 07.2017
- Processed and funded multiple auto loan contracts quickly and correctly.
- Excellent multitasking ability while coordinating with the GM and fellow staff.
- Extremely detail oriented with the ability to handle sensitive and personal information as well as verifying all information and documentation with accuracy.
- Handled all calls and walk ins with professionalism while maintaining effective customer and dealership relationships.
- Maintained standard operating office procedures as well as abiding by state laws.
- Collecting current and past due accounts.
- Handled payments and daily bank deposits.
General Manager
Powerhouse Gym
05.2014 - 01.2017
- Led operational strategies to enhance gym member satisfaction and retention.
- Strong managerial and organizational skills.
- Managed daily operations of the facility. Administrative duties including scheduling, payroll calculations with commissions, member data entry, collections efforts for
delinquent accounts and record/receipt keeping. - Provided daily reports of sales and products to the owner,
as well as discussed ways to grow the business. - Provided customer service on the phone and in person.
- Marketed and promoted gym for membership increase and product sales.
- Maintained an allotted budget, along with inventory and supplies. Handled accounts receivable and payable.
- Led monthly staff meetings regarding sales and staff responsibilities.
- Ensured all equipment was operating safely and efficiently by scheduling maintenance and repair, along with monitoring demand for new equipment.
- Recruited, interviewed and trained new hires.
- Resolved member and employee issues/complaints.
- Maintained a clean, organized and safe facility
for members and employees. - Ensured the compliance of safety codes and health laws for the state of Florida.
Owner's Assistant
Powerhouse Gym/Alpha Omega Crossfit/Gulf Breeze Aerobics & Fitness
09.2013 - 05.2014
- Prepared and dropped off daily deposits.
- Verified member information, as well as member data entry.
- Handled accounts receivables for individual accounts involving payments and disputes.
- Also made collections efforts for delinquent accounts.
- Promoted to General Manager at Powerhouse Gym.
Accounts Receivables
BioNaturals
12.2012 - 04.2013
- Handled daily processes including receiving and entering payments, as well as monitoring bank accounts to receive wires or credits.
- Prepared and dropped off bank deposits and reconciliation.
- Answered phones.
- Received and placed orders.
- Data entry.
- Initiated collection efforts for past due funds or declined
payments.
Accounts Manager
Powerhouse Gym
08.2010 - 12.2012
- Handled all account receivables issues for individual accounts involving payments or disputes.
- Made phone calls to collect outstanding balances or retrieve new payment information.
- Prepared and sent delinquent accounts to a third party agency.
- Accomplished training, assisted in scheduling, as well as
communicating job expectations and enforcing policies and procedures.
Education
High School Diploma -
J.M. Tate High School
Cantonment, FL05-2005
Skills
- Process management
- Pipeline management
- Document review
- Clerical and administrative skills
- Account and mathematical skills
- Excellent people and communication skills
- Leadership qualities and management experience
Timeline
Mortgage Loan Processor
LeaderOne Financial Corporation
01.2018 - Current
Mortgage Processor
Primary Residential Mortgage
07.2017 - 01.2018
Administrative Assistant / Customer Service Rep
PFS Financial Services
02.2017 - 07.2017
General Manager
Powerhouse Gym
05.2014 - 01.2017
Owner's Assistant
Powerhouse Gym/Alpha Omega Crossfit/Gulf Breeze Aerobics & Fitness
09.2013 - 05.2014
Accounts Receivables
BioNaturals
12.2012 - 04.2013
Accounts Manager
Powerhouse Gym
08.2010 - 12.2012
High School Diploma -
J.M. Tate High School