Chrissy Kovacik
Columbia Station,OH
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Medical Mutual Of Ohio
Brooklyn , OH
07.2023 - Current
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Resolved customer complaints by providing accurate information and effective solutions.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Maintained detailed records of customer interactions in the company database.
- Educated clients on policy details, coverage options, and claims processes.
- Coordinated with other departments to address complex customer issues efficiently.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Created detailed documentation of all customer interactions and transactions.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained an organized system of records related to customer service requests.
Receptionist
Diana George & Associates
Strongsville, OH
05.2014 - Current
- Greeted visitors and clients warmly, creating a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments and maintained calendar for office staff efficiently.
- Processed incoming and outgoing mail, ensuring timely distribution of correspondence.
- Maintained organized front desk area, enhancing office professionalism and efficiency.
- Assisted in preparing documents for meetings, supporting team collaboration efforts.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Personal Assistant to the Owner
BRUNSWICK AUTOMART
Cleveland, OH
01.2014 - 01.2020
- Managed daily schedules and appointments for the business owner.
- Organized travel arrangements and itineraries for business trips.
- Handled confidential documents with discretion when required by the Owner.
- Provided administrative support such as preparing letters, memos, faxes.
- Handled incoming and outgoing mail, email, and faxes.
- Responded promptly to inquiries from clients or team members regarding projects handled by the owner.
- Monitored inventory levels of office supplies needed by the owner.
- Coordinated events, conferences, seminars and workshops as requested by the Owner.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Education
High School Diploma -
Holy Name High School
Parma Heights, OH08-2010
Associates Degree -
Cuyahoga Community College
Parma, OH05.2015
Skills
- Health insurance knowledge
- Customer complaints resolution
- Claims process education
- CRM software management
- Data entry accuracy
- Client relationship management
- Team collaboration
- Multi-line phone operation
- Appointment scheduling
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Customer service excellence
- Payment processing
- Data entry
Certification
1. CPR Training?? Dec 2012
References
References available upon request.
Community Service
1., 2., 3.
Timeline
Customer Care Specialist
Medical Mutual Of Ohio
07.2023 - Current
Receptionist
Diana George & Associates
05.2014 - Current
Personal Assistant to the Owner
BRUNSWICK AUTOMART
01.2014 - 01.2020
High School Diploma -
Holy Name High School
Associates Degree -
Cuyahoga Community College
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