REGINALD OCTAVIUS
Pompano Beach
Summary
Motivated manager with a strong work ethic and adaptability in fast-paced environments. Successfully enhanced patient satisfaction through effective staff training and conflict resolution. Demonstrated ability to streamline operations while maintaining compliance with healthcare regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Services Manager
HCA Florida JFK Medical Center
Lake Worth
05.2024 - Current
- Managed daily operations of patient services department at HCA Florida JFK Medical Center.
- Supervised staff to ensure quality patient care and service delivery standards.
- Implemented patient scheduling system, improving appointment efficiency and access for patients.
- Developed training programs for staff on customer service and patient interactions.
- Resolved patient inquiries and concerns to improve overall satisfaction levels.
- Maintained compliance with healthcare regulations and organizational policies.
- Facilitated communication between departments to optimize workflow and collaboration.
- Monitored patient feedback surveys to identify and address areas of improvement in customer service delivery.
Food Service Supervisor
Westside Regional Medical Center
Plantation
02.2023 - Current
- Coordinated food service personnel activities to optimize restaurant operations.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Managed inventory of supplies, equipment, and food items to support daily operational needs.
- Resolved complaints on food quality and customer service to enhance guest satisfaction.
- Provided direction to staff on proper preparation techniques for menu items.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
Team Leader Manager
Walmart
Boynton Beach
11.2018 - 10.2023
- Provided coaching and feedback to enhance team skills and performance.
- Developed strategies to increase productivity and efficiency of the team.
- Assigned and monitored daily tasks to ensure team alignment and accountability.
- Organized and facilitated team meetings to address progress and challenges collaboratively.
- Resolved conflicts between team members in a timely manner.
- Created and maintained a positive work environment for employees.
- Maintained records of employee performance reviews.
Cook
Sodexo Food Service
Delray Beach
01.2017 - 02.2020
- Prepared meals according to recipes and menus, adjusting ingredients and cooking times to ensure quality and consistency.
- Adhered to food safety standards when storing and preparing foods.
- Monitored and managed stock levels of food items to prevent shortages and ensure availability.
- Ordered and maintained kitchen supplies to support smooth operations.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Provided patient care at Delray Medical Center.
Education
Certificate - Hospitality Y Tourism Management
Florida Atlantic University
Boca Raton, FL06-2020
Associate of Arts - Technology Education
Palm Beach State College
Lake Worth, FLSome College (No Degree) - Engineering Electronics
Universidad (O&M) De Santo Domingo
Dominican RepublicSkills
- Staff Leadership
- Patient Care Coordination
- Inventory Management
- Appointment Management
- Staff Supervision
- Staff development
- Patient feedback analysis
- Conflict resolution
- Team leadership
- Problem solving
- Patient satisfaction
- Team management
- Multitasking capacity
Certification
Hospitality & Tourism Management
Languages
- Spanish
- French
- Creole
- English, Full Professional
- Spanish, Full Professional
- French, Native/Bilingual
- Creole, Native/Bilingual
Languages
English
Professional
French
Full Professional
Spanish
Professional
Creole
Full Professional
Timeline
Patient Services Manager
HCA Florida JFK Medical Center
05.2024 - Current
Food Service Supervisor
Westside Regional Medical Center
02.2023 - Current
Team Leader Manager
Walmart
11.2018 - 10.2023
Cook
Sodexo Food Service
01.2017 - 02.2020
Certificate - Hospitality Y Tourism Management
Florida Atlantic University
Associate of Arts - Technology Education
Palm Beach State College
Some College (No Degree) - Engineering Electronics
Universidad (O&M) De Santo Domingo