Christa Addo Denkyira
Summary
Dedicated customer service professional with proven skills in managing inquiries and facilitating seamless experiences. Strong ability to multitask and adapt in fast-paced environments, ensuring client satisfaction and efficient problem resolution. Committed to maintaining high-quality service standards and fostering positive interactions.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Front/Back Desk Employee
Washington University Residential Life Offices
09.2023 - 05.2026
- Assisted guests by addressing inquiries and promptly reporting concerns to facilities and housekeeping for resolution.
- Streamlined key retrieval by encoding room keys for students using SMS.
- Collaborated with RAs and ARCDs to efficiently manage lock-outs and lost keys.
Certified Nursing Assistant
Aspire Healthcare Solutions
St Louis, Missouri
05.2025 - 11.2025
- Delivered essential personal care services to enhance resident comfort. in bathing, grooming, dressing, eating, and ambulation for residents.
- Conducted vital signs monitoring during clinical training and resident bedside care.
- Completed 102 hours of supervised clinical practice in long-term nursing care setting.
- Completed 75 hours of classroom lecture.
Receptionist
H&R Block
01.2025 - 04.2025
- Answered phones and greeted clients in a personalized, friendly, and inviting manner.
- Addressed clients' needs during in-person, phone, and virtual services, ensuring a seamless and supportive experience.
- Utilized Appointment Manager and WorkCenter to connect clients with appropriate tax professionals, enhancing client satisfaction.
- Coordinated office cleanliness and resource organization with team members, fostering an efficient workspace.
Summer Conference Assistant
Washington University Summer Conferences
St Louis, Missouri
05.2023 - 08.2025
- Conducted inspections of buildings, suites, and sleeping rooms before and after conferences to maintain quality standards.
- Resolved guest lock-out situations by providing prompt access to rooms. and lost keys, ensuring timely access 24/7.
- Documented and communicated guest concerns to relevant departments for resolution. to facilities and housekeeping, facilitating prompt resolutions.
- Used StarRez to check guests in, log guests information and daily shift activities.
- Prepared and distributed linens, including moving heavy bags of linens.
Student worker - Server
Bon Appetit
09.2022 - 10.2023
- Delivered and set up food and drink items for events, enhancing customer experience.
- Supported customer inquiries and service requests, improving overall satisfaction.
- Assisted in kitchen duties, preparing food items to ensure timely service.
- Maintained orderly and clean work areas.
Education
Bachelor of Arts - African-American Studies
Washington University in St. Louis
St Louis, MO05-2026
High School Diploma -
New Visions Charter High School of Advanced Math And Science (AMS)
The Bronx, NY06-2022
Skills
- Customer service
- Team collaboration
- Attention to detail
- Access control
- Guest management
- Access control
- Adaptability
- Organization
Hobbies and Interests
- Reading
- Resistance training
- Exploring different cuisines
Languages
- Native Twi speaker
- Fluent in English
- Aspiring Spanish student
Leadership Experience
- Tutor, Tutoring peers at AMS, 09/19, 03/20, Responsible for helping peers with topics that they may find difficult., Tracked peers' strengths and weaknesses through quizzes, exams, and tests (to curate learning materials that will help them develop more)., Responsible for keeping up with peers and their progress to allow me to offer assistance whenever necessary.
- Summer bridge Leader, Summer Bridge at AMS, 08/21, 09/21, Facilitated thoughtful discussions and icebreakers during Home Group sessions for groups of about 12-15 students., Fully planned the logistics and lead several whole-cohort experiences., Helped students develop professional dispositions during activities that foster the 5 Habits of AMS.
- Facilitator, Peer facilitator at AMS, 09/21, 05/22, Tasked with going into 10th grade Social Studies classes to facilitate conversations around important non-curricular material., Responsible for facilitating respectful conversations around sensitive yet significant subjects., Tasked with engaging students with the intention of personal growth and open-mindedness.
Certification
- Certified Nurse Aide Certification
- Basic Life Support (CPR and AED) - American Heart Association
Timeline
Certified Nursing Assistant
Aspire Healthcare Solutions
05.2025 - 11.2025
Receptionist
H&R Block
01.2025 - 04.2025
Front/Back Desk Employee
Washington University Residential Life Offices
09.2023 - 05.2026
Summer Conference Assistant
Washington University Summer Conferences
05.2023 - 08.2025
Student worker - Server
Bon Appetit
09.2022 - 10.2023
Bachelor of Arts - African-American Studies
Washington University in St. Louis
High School Diploma -
New Visions Charter High School of Advanced Math And Science (AMS)