Christa Biggs
Clayton,NJ
Summary
Dependable Warehouse Representative with 25 years experience and a proven track record at Comcast, Xfinity, excelling in customer satisfaction and issue resolution. Demonstrated strong organizational skills and attention to detail while managing time-sensitive tickets and enhancing order fulfillment accuracy. Adaptable team player committed to delivering exceptional service and support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Help Desk Representative
Comcast, Xfinity
02.2021 - Current
- Responsible for time sensitive tickets, making sure the customers get their equipment in a timely fashion.
- Assisted customers remotely, and creating orders efficiently.
- Trouble shooting for customers and giving instructional support.
- Strong track record of resolving customer issues and increasing customer satisfaction.
Warehouse Representative 3
Comcast, Xfinity
03.2007 - 02.2021
- Received and processed incoming shipments.
- Enhanced order fulfillment accuracy through diligent picking, packing, and shipping procedures.
- Safely performed loading and unloading of trucks with warehouse equipment.
- Expedited product delivery to internal and external customers.
- Responsible for monthly inventory audits.
Education
General Business
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Vineland Adult Education
Vineland, NJSkills
- Interpersonal skills
- Self motivated and Disciplined
- Organizational skills
- Teamwork and collaboration
- Attention to detail
- Effective communication
- Inventory management
- Adaptability and flexibility
- Reliable
Certification
- Forklift Certified
- Defensive Driving
Timeline
Help Desk Representative
Comcast, Xfinity
02.2021 - Current
Warehouse Representative 3
Comcast, Xfinity
03.2007 - 02.2021
General Business
Southern New Hampshire University
High School Diploma -
Vineland Adult Education
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