Summary
Overview
Work History
Education
Skills
Hobbies
Volunteer
Devery Delk

Devery Delk

Customer Service/Sales Associate
Bakersfield,CA

Summary

Knowledgeable and dedicated customer service professional with experience in both technical and sales industries. Solid team player with outgoing, upbeat demeanor and proven skills in establishing rapport. Motivated to maintain customer satisfaction and contribute to company success.

Overview

5
5
years of post-secondary education
5
5
years of professional experience

Work History

Help Desk Representative

Advanced Network Solutions
Bakersfield, CA
12.2018 - 03.2020
  • Handled between 10-30 support tickets per day, continuously triaging issue severity and prioritizing as needed
  • Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Competent using software including: Windows, Microsoft Office Suite, Microsoft Exchange, Office 365, and various web browsers.

Technical Support Representative

Conduent
Bakersfield, CA
08.2018 - 12.2018
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Answered 50-80 incoming calls from residential and small business customers on iOS and Mac products.

Technical Advisor

Vesigo Studios
Medford, OR
05.2018 - 07.2018
  • Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
  • Served as primary point of contact for triaging all technical issues with client base.

Systems Support Technician

Lifeline Computer Solutions
Medford, OR
03.2017 - 05.2018
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Assisted customers with product selection based on stated needs, proposed use and budget.

Cryptologic Technician

US Navy
Pensacola, FL
11.2014 - 12.2016
  • Tested equipment, networks and servers for signal strength and security vulnerabilities using specialized equipment.
  • Logged information for reporting purposes.
  • Maintained strict confidentiality of information.

Education

High School Diploma -

Milwaukie High School
Portland, OR
09.2010 - 06.2014

US Navy Technical Certification - Cryptology/Signals Intelligence

Joint Cyber Analysis Course (JCAC)
Pensacola, FL
01.2015 - 07.2015

Network+ Certification - Computer Networking

CompTIA
Medford, OR
12.2017 - 04.2018

Skills

    Customer service expert

undefined

Hobbies

  • Cooking/grilling
  • Training my dog, Kacey
  • Golfing
  • Reading about space and astrophysics

Similar Profiles

CREATE PROFILE
Devery DelkCustomer Service/Sales Associate