Customer service expert
Devery Delk
Customer Service/Sales Associate
Bakersfield,CA
Summary
Knowledgeable and dedicated customer service professional with experience in both technical and sales industries. Solid team player with outgoing, upbeat demeanor and proven skills in establishing rapport. Motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Help Desk Representative
Advanced Network Solutions
Bakersfield, CA
12.2018 - 03.2020
- Handled between 10-30 support tickets per day, continuously triaging issue severity and prioritizing as needed
- Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Competent using software including: Windows, Microsoft Office Suite, Microsoft Exchange, Office 365, and various web browsers.
Technical Support Representative
Conduent
Bakersfield, CA
08.2018 - 12.2018
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Answered 50-80 incoming calls from residential and small business customers on iOS and Mac products.
Technical Advisor
Vesigo Studios
Medford, OR
05.2018 - 07.2018
- Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
- Served as primary point of contact for triaging all technical issues with client base.
Systems Support Technician
Lifeline Computer Solutions
Medford, OR
03.2017 - 05.2018
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted customers with product selection based on stated needs, proposed use and budget.
Cryptologic Technician
US Navy
Pensacola, FL
11.2014 - 12.2016
- Tested equipment, networks and servers for signal strength and security vulnerabilities using specialized equipment.
- Logged information for reporting purposes.
- Maintained strict confidentiality of information.
Education
High School Diploma -
Milwaukie High School
Portland, OR 09.2010 - 06.2014
US Navy Technical Certification - Cryptology/Signals Intelligence
Joint Cyber Analysis Course (JCAC)
Pensacola, FL 01.2015 - 07.2015
Network+ Certification - Computer Networking
CompTIA
Medford, OR 12.2017 - 04.2018
Skills
Good listening skills
Planning and Coordination
Excellent work ethic
Verbal and written communication
Interpersonal Communication
Hobbies
- Cooking/grilling
- Training my dog, Kacey
- Golfing
- Reading about space and astrophysics
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