Eric Forteau Jr
Manhattan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile with an ability to learn quickly
Overview
15
15
years of professional experience
Work History
Help Desk Representative
Office of Payroll Administration
09.2023 - Current
- Maintained detailed records of daily support activities and resolutions through the Remedy IT Service Management system
- Initiated citytime or remedy password resets for authorized users
- Created remedy accounts for authorized users that were given clearance through our protocol
- Updated users with proper status of ongoing requests that were documented on different tickets
- Answered and forwarded calls efficiently using the Finesse Call System
- Logged activities in tracking system to maintain accurate, timely records from phone transactions
Clerical Associate
NYC Law Department
06.2017 - 09.2023
- Completion of daily delivery routes with the use of a motor vehicle in all boroughs of NYC
- Assisted with delegation of tasks utilizing Verizon Field Force Manager
- Maintained and updated office records, both digital and physical.
- Scanned, indexed and stored completed affidavits of service in the Law Manager Database
- Performed inspection twice a month on motor vehicles, and logged in mileage before and at the end of each trip made
- Delivered, picked up or served legal documents to each location assigned.
Shoe Expediter Lead
Lord and Taylor
07.2008 - 01.2017
- Printed shoe orders from a touch screen kiosk and fulfill orders from sales associates
- Replenished merchandise that was not sold
- Created daily schedules and supervised 50+ shoe expediters
- Administered write ups, and reassigned associates to different stockrooms to work based on coverage needs
- Logged in attendance and lateness for company records.
Education
Associate of Applied Science - Business Management, Marketing Focus
Eastern Gateway Community College
Steubenville, OH01.2024
Regents Diploma -
Cardinal Spellman High School
06.2007
Skills
- MS Office
- Computer Proficiency
- Data Entry
- Customer Service
- File Management
- Staff Management
- Help Desk Representative
Timeline
Help Desk Representative
Office of Payroll Administration
09.2023 - Current
Clerical Associate
NYC Law Department
06.2017 - 09.2023
Shoe Expediter Lead
Lord and Taylor
07.2008 - 01.2017
Associate of Applied Science - Business Management, Marketing Focus
Eastern Gateway Community College
Regents Diploma -
Cardinal Spellman High School
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