Summary
Overview
Work History
Education
Skills
Website designer
Timeline
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Christa Boody

Camden,ME

Summary

Strategic and forward-thinking leader with experience working in a team-oriented and collaborative environment with a dedicated emphasis on creating a positive work environment by maintaining client and goal focused energy.

Overview

11
11
years of professional experience

Work History

Fraud Account Manager

Wayfair
07.2016 - Current
  • Provided excellent customer service and sales as consultant for inbound calls/emails/chat
  • Partnered with Senior leadership on implementation of multiple customer service pilots such as Canada Specialized Team, WFH/Virtual Team, and Virtual Trainer Support Program
  • Nominated as Site Ambassador for Oregon Startup Site.
  • Served as expert point-of-contact for all matters related to account fraud within department.
  • Developed tailored action plans for at-risk accounts, mitigating potential threats while maintaining customer relationships.
  • Collaborated with cross-functional teams to develop fraud prevention strategies and policies.
  • Managed complex escalations professionally and ethically, balancing risk reduction with customer service considerations.
  • Supported law enforcement investigations as needed, providing detailed documentation and insight into suspected cases of fraud.
  • Led comprehensive account reviews, identifying patterns indicative of fraudulent activity or potential risks.
  • Optimized use of available tools and technologies to enhance fraud detection capabilities within teams

Site Ambassador

Wayfair
06.2019 - 06.2020
  • Greeted new hires to create welcoming atmosphere.
  • Assisted 15 teams with operational policies and procedures to drive services.
  • Served as organization ambassador at various charity events, promoting mission and values.
  • Assisted with training and coaching of new hires

Senior Associate

Wayfair
07.2016 - 06.2019
  • Trained and supported new team members, maintaining culture of collaboration.
  • Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
  • Monitored call volume, call length and other related metrics and consistently met objectives.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

City of Bangor
03.2014 - 07.2016
  • General aviation services CSR
  • Arranged and planned catering, car rentals and special instructions for passengers, providing customer service to high profile passengers and crew, private planes.
  • Cleared all in bound passengers from private flights through customs
  • Updated account information to maintain customer records.
  • Communicated with fuel techs and Air Traffic Control

Manager

Van Syckle Kia
02.2013 - 04.2014
  • Managed BDC (Business Development Center)
  • Led advertising/marketing initiatives to promote company exposure
  • Trained new sales agents
  • Planned yearly and quarterly store wide events and employee engagement
  • Stepped in as sales back up on floor
  • Kia and Toyota certified.

Education

High School Diploma -

Hodgdon High School
Hodgdon Maine
06.2000

Skills

  • Strong decision-making
  • Critical thinking abilities
  • Organizational abilities
  • Telephone and email etiquette
  • Effective Communication
  • Verbal and written communication
  • Data Analysis
  • Fraud prevention
  • Software Implementation
  • Calm and Professional Under Pressure
  • Data Entry
  • Customer Account Management

Website designer

I have been creating business websites and printed menus for local restaurants since 2017. 

Timeline

Site Ambassador

Wayfair
06.2019 - 06.2020

Senior Associate

Wayfair
07.2016 - 06.2019

Fraud Account Manager

Wayfair
07.2016 - Current

Customer Service Representative

City of Bangor
03.2014 - 07.2016

Manager

Van Syckle Kia
02.2013 - 04.2014

High School Diploma -

Hodgdon High School

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Christa Boody