Ekpeidose Anita Omokhudu
CONYERS,GA
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Motivated Fraud Analyst touting 8 years+ of expertise investigating suspicious activity for Peak Security Services company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisor, Fraud Investigations Services position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Fraud Account Supervisor
TD Security & Logistics
09.2018 - Current
- Minimized losses by promptly identifying and escalating high-risk accounts for further investigation.
- Increased customer satisfaction by providing timely communication on account security issues and resolutions.
- Supported law enforcement investigations as needed, providing detailed documentation and insight into suspected cases of fraud.
- Aligned team objectives with corporate goals, ensuring consistent focus on reducing fraud-related losses over time.
- Managed complex escalations professionally and ethically, balancing risk reduction with customer service considerations.
- Served as an expert point-of-contact for all matters related to account fraud within the department.
- Enhanced team efficiency through regular training sessions and performance evaluations.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Led comprehensive account reviews, identifying patterns indicative of fraudulent activity or potential risks.
- Evaluated customer data to identify and prevent fraudulent activities.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
Forensic Supervisor
Peak Security Services
07.2015 - 09.2018
- Streamlined case processing for increased efficiency by optimizing internal communication between team members.
- Implemented data management systems that optimized storage and retrieval of case files; reducing time spent searching for crucial information.
- Developed comprehensive training programs for new hires, ensuring a consistent level of expertise across the team.
- Provided ongoing professional development opportunities for staff which resulted in increased technical expertise within the department.
- Negotiated contracts with vendors that led to cost savings without sacrificing quality of equipment or materials.
- Increased case resolution rate with thorough review processes and meticulous attention to detail in evidence examination.
- Oversaw quality assurance initiatives, maintaining compliance with accreditation standards and ensuring accurate results in all analyses performed by the team.
- Presented findings at industry conferences, positioning the organization as an authority in forensic investigation techniques.
- Created clear lines of communication among staff members through regular meetings which fostered teamwork and collaboration.
Human Resources Manager
Peak Plus Security Services
06.2008 - 07.2015
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Liaised between multiple business divisions to improve communications.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Education
Bachelor of Arts - Social Work
University Of Benin
Nigeria05.2007
Skills
- Critical thinking abilities
- Organizational abilities
- Analytical mindset
- Project management experience
- Decision-Making Confidence
- Strong decision-making
- Proficient MS Teams and general computer skills
- Effective Communication
Timeline
Fraud Account Supervisor
TD Security & Logistics
09.2018 - Current
Forensic Supervisor
Peak Security Services
07.2015 - 09.2018
Human Resources Manager
Peak Plus Security Services
06.2008 - 07.2015
Bachelor of Arts - Social Work
University Of Benin
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